• Create and manage accounts in financial systems for several thousand users.• Support and maintain IT security applications and systems in support of the Security admin group. • Develop and implement role-based access controls via user profiles (separation of duties/least privilege).• Conduct quarterly and annual user account recertifications.• Work with enterprise architects, developers and support staff to design optimal security practices when developing new application requirements.• Implement security changes to IT applications based on approval by Change Advisory Board and Change Control Board (CAB/CCB)• Mitigate security risks associated with systems and applications that have a high technical complexity and/or involve significant challenges to the business.• Interpret business requirements and functional specifications to recommend application security requirements and solutions.• Communicate technical application security concepts to business users, developers, architects and managers.• Develop Standard Operating Procedures (SOPs) and provide security administrative direction and training to support staff as required.

Scan workstations and servers for network assessments and security audits; Use information to ensure workstations and servers are FISMA compliant and not susceptible to any vulnerabilities• Maintain, retrieve and configure NESSUS plugins on a bi-weekly basis• Apply security patches/updates to Windows 7 workstations, Windows 2012 R2/2016 servers, Primary and Secondary Domain Controllers and third-party applications• Build, image, and configure physical servers, virtual servers, desktops and laptops• Decommission/Phase out old, unneeded servers and desktop computers• Migrate server roles from Windows 2008 R2 to Windows 2012 R2• Proactively identified and remediate network issues• Routinely maintains user/admin accounts in Active Directory and place in proper security groups• Deploys RSA tokens for multi-factor authentication login and add users as needed• Use McAfee EPO to deploy McAfee Agent, Virus Scan Enterprise, and Host Intrusion Prevention; update DATs, Agent, and patch as required• Complete annual Inventory of all IT equipment in Unit space• Provides support for Strategic Information Operations Center during critical operations/command posts• Responsible for providing desktop support and system administration for over 500 systems; ensuring productivity as well as timely and confidential operations

• Provide support for VIPs and general users, via phone and in-person, with file servers, system anomalies, email, directories, and Windows applications• Document, track, and monitor issues to ensure a timely resolution using Service Manager• Detect, diagnose, and resolve desktop and portable microcomputer software and hardware failures• Installation and memory upgrades of Dell PowerEdge R610, R710 and R910 servers• Image Desktops and Laptops using Microsoft Deployment Toolkit according to FBI standards• Unlock user Accounts and join/remove workstations to/from domain using Active Directory• Install software using BigFix as well as command line and GUI installs• Lead room disconnect and reconnect projects for over 100 workstations• Assists technical staff with the installation of routers, switches, and running fiber optic lines• Assist with tech refresh of over 1500 workstations

• Scan workstations and servers for network assessments and security audits; Use information to ensure workstations and servers are FISMA compliant and not susceptible to any vulnerabilities• Maintain, retrieve and configure NESSUS plugins on a bi-weekly basis• Apply security patches/updates to Windows 7 workstations, Windows 2012 R2/2016 servers, Primary and Secondary Domain Controllers and third-party applications• Build, image, and configure physical servers, virtual servers, desktops and laptops• Decommission/Phase out old, unneeded servers and desktop computers• Migrate server roles from Windows 2008 R2 to Windows 2012 R2• Proactively identified and remediate network issues• Routinely maintains user/admin accounts in Active Directory and place in proper security groups• Deploys RSA tokens for multi-factor authentication login and add users as needed• Use McAfee EPO to deploy McAfee Agent, Virus Scan Enterprise, and Host Intrusion Prevention; update DATs, Agent, and patch as required• Complete annual Inventory of all IT equipment in Unit space• Provides support for Strategic Information Operations Center during critical operations/command posts• Responsible for providing desktop support and system administration for over 500 systems; ensuring productivity as well as timely and confidential operations

• Install desktops, portable microcomputers, peripherals, and software products for networked, classified and unclassified, and standalone environments• Detect, diagnose, and resolve desktop and portable microcomputer software and hardware failures• Perform software and hardware upgrades and installations involving multiple microcomputers configured for desktop, portable, and server operations• Analyze and assess customers' service request and provide prompt technical solutions for desktops, laptops, printers (Lexmark and HP), scanners and peripherals for over 2500 users• Remotely push and configure software and virtual application to clients, with complete understanding of Command Line Installs• Image desktops and portable microcomputers with Microsoft Deployment Toolkit• Coordinate and lead deployment of over 100 new workstations provided by customer, ensuring successful installation of Baseline image and 3rd party software

• Establish tier 1 as the single point of contact for all user requests and incidents• Troubleshoot and provide resolutions for hardware and software issues over the phone and/or using Windows Remote Desktop in order to ensure maximum up-time of widows workstations for over 2500 users• Create tickets using Remedy ticketing system and document all troubleshooting performed, if applicable, resolve ticket. If issue cannot be resolved escalate ticket to the appropriate support group• Document, track, and monitor incidents and work orders to ensure a timely resolution• Launch and operate desktop diagnostic tools to perform remote diagnostics• Use active directory (ARS) to reset user passwords, update user information, and make adjustments on accounts

Provide primary/frontline telephone support for customers, vendors and technicians. This includes creating work orders and coordinating with necessary parties to effectively and efficiently resolve customer issues that meet or exceed our customers’ expectations.

Provide Tier I technical and IT support to government users to resolve IT Service issues via email, telephone and personnel request; assist to raise service requests using the remedy ticketing system on a variety of issues; ensure that requests for assistance are responded to in a timely manner.Use active directory to reset user passwords, update user information, and make adjustments on accounts.Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs).Document, track, and monitor issues to ensure a timely resolution.Analyze, evaluate, and test software and hardware problems.Diagnose and resolve problems accurately, making certain they are logged correctly and/or closed successfully; seek to resolve and document new fixes, ensure full adherence to procedures.