Brandon Farb, Fcip, Crm, Pmp Email & Phone Number

Canada

- Prioritize Quality and Performance Improvement resources to enable effective delivery on project commitments- Accountable for the development, evaluation, and maintenance of quality dashboards and performance metrics that are utilized at all levels of the organization to drive quality improvement efforts, ensuring that regular reports on progress are current, relevant and available for distribution.- Create and develop an issues management strategy and process framework.- Ensure Issues Log is robust to provide valuable insights that can be used to refine and improve future project results and drive financial and customer benefit. - Create and manage a knowledge management hub to unify stakeholders, drive behaviors and provide a frame of reference for decision making- Reduce operational risk and ensure data integrity- Assess the adequacy and effectiveness of controls designed to manage risk- Directly participate in the development, implementation, maintenance, and spread of quality improvement tools and resources to ensure successful training/support of staff improvement efforts.

- Managed the implementation of 60+ annual Rate changes with UW, Pricing, Comms teams by defining system requirements, resources needed, managing project life cycle.- Delivered monthly reports and presented to the senior leadership team on ongoing book of work, delivery targets, resource capacity gaps and upcoming project pipeline. - Support all region’s profitability strategies and growth objectives- Support Aviva and RBC Brands in achieving growth, retention and profitability targets- Ensure proper allocation of staff resources, delegating assignments, scheduling/prioritizing staff workloads, monitoring and reviewing team goals, performance and expectations.- Direct responsibility for the leadership of the Ratabase Business Analyst team – encompassing 8 FTEs and 1 Team Lead. I continuously provide guidance, leadership and support in order to create clear goals and objectives, and deliver a results-oriented operation. - Managed a group of rating vendors ($1.5 annual spend) to streamline rate-book development process, and ensure value received from the contracts.

Toronto, Canada Area

As Finance and Operations Leader, I was accountable for leading the financial and operational responsibilities of a multi-million dollar budget for the National Corporate Services team. My primary focus was to work with managers and senior leaders, and prepare monthly expense management forecasts, budgets, variance reports and develop strategies that achieve operational effectiveness and meet their business goals. Responsibilities included leading the Records Management Program nationally for both RSA & Affiliates and managing the company's Fixed Asset Inventory to ensure accurate financial reporting on corporate financial statements.I directly supported 7 Managers, Directors and a VP to achieve their business objectives, expense management targets and ensure they were all well supported on all financial, operational and compliance matters.People Leadership:I consistently invested time to coach and work with my 2 direct reports who were empowered, confident and raised their game. I set clear goals and objectives for them to deliver a service oriented culture that supported all business units and quickly resolves issues.

Toronto, Canada Area

Working in the Head Office Commercial Team, I focused my activities on improving reporting accuracy, transparency, influencing performance and changing working protocols. I created clear goals and objectives that focused on continuous improvement and a customer service mindset.I was accountable for the reformation of our internal auto underwriting audit process, with the introduction of a robust Excel model that greatly improved reporting accuracy, transparency and ease of use at both a Regional and Head Office level. My goal was to deliver brilliant service and drive higher levels of employee engagement by improving processing times (users estimate a savings of 8 hours per quarter), results transparency and being able to identify underwriting phases where future instruction and training were required.Other responsibilities included developing procedural capacity plans that forecast workflows based on comparing process times to service level expectations. These plans identified process improvement opportunities that directly impacted productivity, customer service and expense management targets on both a regional and national level. Additionally, I worked on key business improvement projects that assessed and challenged current processes, procedures and performance standards. After thorough assessment periods, I collaborated to influence the implementation of strategic and tactical decisions that impacted service strategies, productivity and showed an ability to drive continuous improvement.Beyond my specific responsibilities, I pride myself on being a team player, offering advice and support, and adding value when called upon

Vancouver, Canada Area

Working in a very target oriented environment, I was responsible for various assignments of a proposition redevelopment project meant to refresh our product while also increasing productivity and business effectiveness. Through the successful implementation of new technologies and the utilization of existing systems, the project redefined how business was delivered from brokers and how it was processed internally. Underwriters were now focused on more value added activities and meeting higher performance metrics. New products (portfolio refresh) and processes meant identifying change impacts to people, processes and technology throughout the department. Additionally, I was heavily involved in the product's branding and roll-out. This involved developing marketing materials, logo and branding for Optional Auto name "Smart Drive".

Toronto, Vancouver, London (Uk)

RSA's Early Career Acceleration Program is a high performance development program. The program is designed to provide cross -functional training through intense assignments in various departments over a two year period. Personal Insurance Reporting and Underwriting- Business Planning and forecasting- Management Reporting and Analysis, Expense Planning- Internal Strategy- Claims Relationships Management- Claims Support- Company Initiatives- Global Graduate Induction Program- Internal/External (Broker) Presentations- Strategic Programs and Operations- Project Management- Financial/Statistical modeling and application- Product Development and enhancement- Change Management- Capacity Planning modeling- Broker Incentive and Rollout Planning- BC Auto - Smart Drive Optional Auto Insurance

Toronto, Canada Area

• Provided expertise in financial analysis, modeling, and sourcing work for my client's business travel programs. (3 Fortune 100 Companies)• Constant Business Process Improvements, use of Strategic Sourcing Methodologies and Best Practices to reduce corporate travel expenditures for my clients• Develop client facing presentations to share recommendations and savings opportunities.• Responsible for consolidation of data and performing analysis • Extensive use of PowerPoint to and present deliverables, recommendations and savings opportunities• Extensive use of advanced Excel Functions, Pivot Tables, Macros, MS Access queries

Honours Bachelor Of Business Administration, Finance, General

Bba, Exchange Semester, Finance

Fellowship Chartered Insurance Professional

Canadian Risk Management, Risk Management

The Canadian Risk Management (CRM) designation is a widely recognized qualification that provides risk managers a foundation of knowledge.