Customer Support Specialist Ii
Current- Provide high-level support to users and other Support staff across 5 proprietary product offerings.- Train Support employees and End Users on usage and best practices of the software- Develop processes and supporting documentation for novel issues and errors - Review and update existing documentation for known defects and errors- Act as an escalation point for defects and errors that are not able to be resolved using SOP and/or standard resolution steps- Support the Sales Process by providing training for new clients, providing explanations of functionality within the various systems and advising of best practices to ensure a smooth and productive workflow