Lori’s Gifts is the nation’s leading operator of hospital gift shops. We strive to be a trusted place for joy and support when people need it most. With a deep commitment to enhancing the hospital experience, we’ve brought a wealth of expertise in curating thoughtful, comforting, and innovative gift shop offerings for over 40 years.Through strategic partnerships, creative merchandising, and a strong focus on customer satisfaction, we strive to uplift spirits and contribute to the… Show more Lori’s Gifts is the nation’s leading operator of hospital gift shops. We strive to be a trusted place for joy and support when people need it most. With a deep commitment to enhancing the hospital experience, we’ve brought a wealth of expertise in curating thoughtful, comforting, and innovative gift shop offerings for over 40 years.Through strategic partnerships, creative merchandising, and a strong focus on customer satisfaction, we strive to uplift spirits and contribute to the well-being of patients, their families, and hospital staff across the nation. Show less

• Design and develop eLearning modules, videos, job aids, SOPs, facilitator’s guides and instructor-led courses to support training for all field and corporate employees• Manage the field and corporate communications process• Design and publish all field and corporate communications, including a weekly newsletter• Design and execute a content management strategy and maintain the training curricula and course catalog within the Learning Management System (LMS)• Lead creative… Show more • Design and develop eLearning modules, videos, job aids, SOPs, facilitator’s guides and instructor-led courses to support training for all field and corporate employees• Manage the field and corporate communications process• Design and publish all field and corporate communications, including a weekly newsletter• Design and execute a content management strategy and maintain the training curricula and course catalog within the Learning Management System (LMS)• Lead creative execution and development for an annual field leadership conference• Lead team of subject matter experts for operations training and communications planning Show less

• Developed and implemented a new LMS (Cornerstone) to the organization• Established and maintained training curricula and course catalog within the LMS• Managed LMS hierarchy, assignments, and reporting• Designed and developed eLearning modules, videos, job aids, SOPs, facilitator’s guides and instructor-led courses to support training for all field and corporate employees• Worked with cross-functional partners across the organization when creating and updating training… Show more • Developed and implemented a new LMS (Cornerstone) to the organization• Established and maintained training curricula and course catalog within the LMS• Managed LMS hierarchy, assignments, and reporting• Designed and developed eLearning modules, videos, job aids, SOPs, facilitator’s guides and instructor-led courses to support training for all field and corporate employees• Worked with cross-functional partners across the organization when creating and updating training material• Lead train the trainer sessions with all Regional Training Specialists• Facilitated instructor-led training courses Show less

• Created operational program guides and other training materials to assist store personnel with implementation of new programs, products, and procedures• Developed video program guides to provide instruction and training for new promotions• Maintained a monthly planning calendar used by cross-functional departments• Utilized a task management system to communicate tasks and monitor user compliance• Coordinated with senior leadership for a weekly field leadership conference… Show more • Created operational program guides and other training materials to assist store personnel with implementation of new programs, products, and procedures• Developed video program guides to provide instruction and training for new promotions• Maintained a monthly planning calendar used by cross-functional departments• Utilized a task management system to communicate tasks and monitor user compliance• Coordinated with senior leadership for a weekly field leadership conference call• Manage Field Marketing Managers to help maximize programs, products and promotions to grow revenue and profitability through improved sales Show less

• Managed financial and operational excellence across assigned markets through effective coaching of store teams in the areas of people and operations• Supported employees to promote marketing initiatives, company sales, optimum customer satisfaction, performance standards, and the maximization of operating margins• Conducted regularly scheduled store visits to ensure quality of operations, consistency, and compliance with company policies, procedures and standards

• Managed training and development of all employees in district'• General Manager of operations for Blockbuster store location• Consistently led district in sales initiatives• Managed numerous employees from entry level to management within first year of hire• Responsible for recruiting Store Managers for district• Conducted region-wide company orientation for all new employees