L. Brandon Gloster Email & Phone Number

CEO and co-founder of the first black-owned merchandise company on Broadway

- Editing full performance reels based on client specifications and needs- Exporting, compressing and reproducing final product for client in desired format- Invoicing clients, processing and reconciling all payments in a timely manner.- Knowledge of iMovie, Sorenson Squeeze, Quicktime and Final Cut Pro Express

New York, NY, US

• Greeted all cast and crew members of the Broadway company of "Once Upon A One More Time" and liaised with them about any concerns or questions they had
• Organized and maintained all Company Management files and contact info, and assisted the Company Manager in the reconciliation of nightly box office statements
• Assisted in the planning and execution of company events and outings
• Coordinated elements of company transportation, including but not limited to: domestic/international travel, booking/managing flights/hotels, and travel to necessary appointments for routine and emergency medical needs
• Maintaining first aid supplies for Stage Management and Company Management office

• Distributed weekly box office reports, filling house seat and comp requests, and designing and maintaining signage around the site and for events
• Compiled New Hire Paperwork and liaised with CM on all personnel info including reimbursements and payroll issues
• Responsible for all travel and accommodation logistics for cast, crew and creative and maintaining relevant contact sheets and workers comp reports
• Established and maintained a company website to streamline communications and serve as the nexus for rehearsal schedules, event postings, and the like
• Worked with middle and upper management on creating activities to maintain the highest level of staff morale
• Designed and manufactured opening night gifts. Managed opening night lists

New York City, New York, US

• Oversaw the day-to-day operations of several locations, including the only location to be up YOY during the pandemic
• Administered payroll and scheduling, maintained DOH standards, facilities managing, financial forecasting, reporting and incident reports.
• Oversaw all training, coaching and development of staff while maintaining a positive, fun and always upbeat work environment. Instilled the Levain culture and SOPs on all team members.
• Liaised with upper management on both location-specific and company-wide sales strategies, events, marketing campaigns, merchandising options and employee contests.

New York City, New York, US

• Provided a high level of customer service and hospitality while ensuring product quality and store cleanliness
• Became an expert in baking 80% of Levain’s product line as well as DOH standards
• Assisted management with in-store initiatives and other creative endeavors as needed
• Became “the voice” of Levain – recording the prompts for the company’s customer-facing phone tree

New York, New York, US

• Ensured the proper functioning and maintenance of all office equipment and IT connections
• Tracked and processed all office and production expenses and invoices
• Oversaw office interns and reception
• Managed Opening Night and VIP lists for various productions
• Assisted the Office Manager with larger office operations/renovations and event planning

New York, New York, US

• Greeted guests in person and on phone while maintaining all guest areas
• Managed conference room bookings and assisted in booking travel
• Managed all incoming/outgoing mail, deliveries, packages, and correspondence
• Assisted with office management projects and opening night activities

New York, NY, US

• Liaised with managers across key New York venues to implement the Visual Merchandise department’s vision
• Innovated display ideas and working with management to create new avenues to increase sales from the sales floor
• Participated in on and off-site events related to various vendor partnerships
• Following proper cash handling procedures and contributing to the overall sales budget of the location

New York, NY, US

• Managed all Online eCommerce fulfillment including maintaining inventory, managing staff, ordering supplies and providing statistical analysis and reports
• Created contests, display visuals and graphics and corporate video presentations including training videos
• Helped implement new team building exercises and worked with management on new product ideas and promotions

New York, NY, US

• Greeted guests and managed customer service requests
• Worked with the marketing department to increase business revenue and maintain sales despite lower ticket sales
• Effectively managed workflow at the registers and kiosks while maintaining morale with guests and associates
• Recipient of various awards for enthusiasm and excellent sales

New York, New York, US

• Provided local and national clients with all production schedules, critical milestones and up to date communication
• Prepared project estimates, creative briefs, proposals, and presentations while maintaining critical issues documents
• Developed social media strategies and implementing national contests and sweepstakes
• Working with Copywriters, Art Directors, Developers and Vendors to fulfill client requests and expectations

Lakewood Ranch, Florida, US

- Selling core business, strategic consulting offerings and marketing tactical solutions- Setting/executing account strategy while business direction to support new sales initiatives & customer retention- Providing accurate and timely reports including forecasts and activities- Diligently using, maintaining and updating customer information using CRM.

Los Angeles, CA, US

- Monitoring the high volume multi-line phones in the absence of the receptionist- Editing, compressing, uploading and payment processing for walk‐ins- Managing online Talent video accounts and upselling video reel creation service- Knowledge and use of iMovie, Sorenson Squeeze, Quicktime, and Final Cut Pro Express

- Website and Menu designer/creator- Building and ensuring the functionality of all Wi-Fi and Cell-Service enabled credit card terminals for the company- Maintaining and updating the venue-by-venue contact information with their respective banks and account representatives

Los Angeles, California, US

• Upon promotion, created the content plan (original copy and images) currently used in over 30 Broadway theatres
• Liaised with third-party clients including American Airlines, Panasonic and PC Enclosures in the structure and maintenance of the network while ensuring the agreed upon budget was never exceeded
• Amassed & edited content from many Broadway productions for digital signage within the 9 Nederlander theatres
• Created and edited guest-services video and images for the InTheatre Network
• Assisted House Managers with the physical installation of the InTheatre Network including the research, acquisition and installation of the operating technology

Los Angeles, California, US

• Assisted Director of Operations in his day-to-day actions including scheduling meetings and setting up conferences
• Reported to and assisted five executives, including meeting management, taking minutes and booking travel arrangements
• Out-of-office cataloging for all Operations Projects
• Designed and Co-Created the Nederlander Internship Program and original webpage

- Assisting in the opening of several new productions and in the training of new sales associates- Innovating display ideas, new merchandise items and tracking/quality of control of inventory lists- Following proper cash handling procedures and contributing to the overall sales budget of the location- Continuously troubleshooting ways of improving sales.

Glendale, CA, US

- Creator/Designer of the first DreamWorks Theatricals company newsletter The Layered Onion- Researching and providing market research, reports, sales analysis and administrative support- Working closely with the Marketing & Sales team on the Broadway production of Shrek The Musical- Assisting in the planning and ordering of supplies and gift bags for the.

- Assisting Mr. Epstein and his In‐Office Assistant with the office management including shipping packages- Organizing contacts, contracts, meetings, conferences and travel arrangements- Organizing/maintaining filing systems, sales research and archiving Stage Manager Reports

- Answering high-volume phone line while greeting guests and clients- Liaison between Agents and Casting Directors- Maintaining filing systems for a client database of over one thousand- Assisting clients with submissions, audition schedules, and logistical queries