L. Brandon Gloster Email & Phone Number

CEO and co-founder of the first black-owned merchandise company on Broadway

- Editing full performance reels based on client specifications and needs- Exporting, compressing and reproducing final product for client in desired format- Invoicing clients, processing and reconciling all payments in a timely manner.- Knowledge of iMovie, Sorenson Squeeze, Quicktime and Final Cut Pro Express

New York, Ny, Us

• Greeted all cast and crew members of the Broadway company of "Once Upon A One More Time" and liaised with them about any concerns or questions they had• Organized and maintained all Company Management files and contact info, and assisted the Company Manager in the reconciliation of nightly box office statements• Assisted in the planning and execution of company events and outings• Coordinated elements of company transportation, including but not limited to: domestic/international travel, booking/managing flights/hotels, and travel to necessary appointments for routine and emergency medical needs• Maintaining first aid supplies for Stage Management and Company Management office

• Distributed weekly box office reports, filling house seat and comp requests, and designing and maintaining signage around the site and for events• Compiled New Hire Paperwork and liaised with CM on all personnel info including reimbursements and payroll issues• Responsible for all travel and accommodation logistics for cast, crew and creative and maintaining relevant contact sheets and workers comp reports• Established and maintained a company website to streamline communications and serve as the nexus for rehearsal schedules, event postings, and the like• Worked with middle and upper management on creating activities to maintain the highest level of staff morale• Designed and manufactured opening night gifts. Managed opening night lists• Cross trained to support Box Office (AXS Ticketing) FOH and F&B

New York City, New York, Us

• Oversaw the day-to-day operations of several locations, including the only location to be up YOY during the pandemic• Administered payroll and scheduling, maintained DOH standards, facilities managing, financial forecasting, reporting and incident reports.• Oversaw all training, coaching and development of staff while maintaining a positive, fun and always upbeat work environment. Instilled the Levain culture and SOPs on all team members.• Liaised with upper management on both location-specific and company-wide sales strategies, events, marketing campaigns, merchandising options and employee contests.

New York City, New York, Us

• Provided a high level of customer service and hospitality while ensuring product quality and store cleanliness• Became an expert in baking 80% of Levain’s product line as well as DOH standards• Assisted management with in-store initiatives and other creative endeavors as needed• Became “the voice” of Levain – recording the prompts for the company’s customer-facing phone tree

New York, New York, Us

• Ensured the proper functioning and maintenance of all office equipment and IT connections• Tracked and processed all office and production expenses and invoices• Oversaw office interns and reception• Managed Opening Night and VIP lists for various productions• Assisted the Office Manager with larger office operations/renovations and event planning

New York, New York, Us

• Greeted guests in person and on phone while maintaining all guest areas• Managed conference room bookings and assisted in booking travel• Managed all incoming/outgoing mail, deliveries, packages, and correspondence• Assisted with office management projects and opening night activities

New York, Ny, Us

• Liaised with managers across key New York venues to implement the Visual Merchandise department’s vision• Innovated display ideas and working with management to create new avenues to increase sales from the sales floor• Participated in on and off-site events related to various vendor partnerships• Following proper cash handling procedures and contributing to the overall sales budget of the location

New York, Ny, Us

• Managed all Online eCommerce fulfillment including maintaining inventory, managing staff, ordering supplies and providing statistical analysis and reports• Created contests, display visuals and graphics and corporate video presentations including training videos• Helped implement new team building exercises and worked with management on new product ideas and promotions

New York, Ny, Us

• Greeted guests and managed customer service requests• Worked with the marketing department to increase business revenue and maintain sales despite lower ticket sales• Effectively managed workflow at the registers and kiosks while maintaining morale with guests and associates• Recipient of various awards for enthusiasm and excellent sales

New York, New York, Us

• Provided local and national clients with all production schedules, critical milestones and up to date communication• Prepared project estimates, creative briefs, proposals, and presentations while maintaining critical issues documents• Developed social media strategies and implementing national contests and sweepstakes• Working with Copywriters, Art Directors, Developers and Vendors to fulfill client requests and expectations

Lakewood Ranch, Florida, Us

- Selling core business, strategic consulting offerings and marketing tactical solutions- Setting/executing account strategy while business direction to support new sales initiatives & customer retention- Providing accurate and timely reports including forecasts and activities- Diligently using, maintaining and updating customer information using CRM (SalesForce)

Los Angeles, Ca, Us

- Monitoring the high volume multi-line phones in the absence of the receptionist- Editing, compressing, uploading and payment processing for walk‐ins- Managing online Talent video accounts and upselling video reel creation service- Knowledge and use of iMovie, Sorenson Squeeze, Quicktime, and Final Cut Pro Express

- Website and Menu designer/creator- Building and ensuring the functionality of all Wi-Fi and Cell-Service enabled credit card terminals for the company- Maintaining and updating the venue-by-venue contact information with their respective banks and account representatives

Los Angeles, California, Us

• Upon promotion, created the content plan (original copy and images) currently used in over 30 Broadway theatres• Liaised with third-party clients including American Airlines, Panasonic and PC Enclosures in the structure and maintenance of the network while ensuring the agreed upon budget was never exceeded• Amassed & edited content from many Broadway productions for digital signage within the 9 Nederlander theatres• Created and edited guest-services video and images for the InTheatre Network• Assisted House Managers with the physical installation of the InTheatre Network including the research, acquisition and installation of the operating technology

Los Angeles, California, Us

• Assisted Director of Operations in his day-to-day actions including scheduling meetings and setting up conferences• Reported to and assisted five executives, including meeting management, taking minutes and booking travel arrangements• Out-of-office cataloging for all Operations Projects• Designed and Co-Created the Nederlander Internship Program and original webpage

- Assisting in the opening of several new productions and in the training of new sales associates- Innovating display ideas, new merchandise items and tracking/quality of control of inventory lists- Following proper cash handling procedures and contributing to the overall sales budget of the location- Continuously troubleshooting ways of improving sales and coming up with solutions to problems that may arise- Assisting in taking the weekly inventory of all products

Glendale, Ca, Us

- Creator/Designer of the first DreamWorks Theatricals company newsletter The Layered Onion- Researching and providing market research, reports, sales analysis and administrative support- Working closely with the Marketing & Sales team on the Broadway production of Shrek The Musical- Assisting in the planning and ordering of supplies and gift bags for the annual Road Presenters Conference- Administrative duties including stocking office supplies and maintaining the office calendar.

- Assisting Mr. Epstein and his In‐Office Assistant with the office management including shipping packages- Organizing contacts, contracts, meetings, conferences and travel arrangements- Organizing/maintaining filing systems, sales research and archiving Stage Manager Reports

- Answering high-volume phone line while greeting guests and clients- Liaison between Agents and Casting Directors- Maintaining filing systems for a client database of over one thousand- Assisting clients with submissions, audition schedules, and logistical queries