-Complete trouble tickets with high response time-Resolve network, server, and workstation issues both on-site and remotely-Identify, diagnose, and resolve network problems including network connectivity and bandwidth utilization-Configure, test, and deploy LAN/WAN equipment and services, including switches, routers, firewalls, and access points-Manage client network devices in Meraki and Ubiquiti-Acquire specific knowledge of client and how IT relates to their business

-Resolved diverse range of technical issues across multiple systems and applications for clients and end-users-Provided technical support both on-site and remotely-Resolved issues related to operational components for LAN, WAN and voice systems-Identify, diagnose, and resolve network problems including network connectivity and bandwidth utilization-Configure, test, and maintain LAN/WAN equipment and services, including switches, routers, firewalls, and access points-Interface with third party vendors as liaison between client and vendor

•Troubleshot and maintained all networking devices and infrastructure across 14 branch locations including switches, routers and firewalls.•Monitor network health and performance using PRTG software•Implemented Cisco Layer 3 and Avaya VoIP technologies.•Used Rapid7 and Symantec software to assess vulnerabilities and mitigate risk.•Implemented Cisco VPN technologies to allow users ability to work remotely.•Schedule network downtime for patching and IOS upgrades•Perform Active Directory administration.•Patch and update servers and workstations through WSUS.•Managed mobile devices with MaaS360 and Microsoft Intune.•Administered software licensing and purchasing for effective installation of network.•Collaborated with System Administrator in disaster planning, network backup and recovery process monitoring.•Communicate with vendors to resolve network outages and periods of reduced performance.•Create, review, and update Information Technology policies in accordance with Banking and audit regulations

•Completed 96% of all critically down cases within requested 48 hour time frame•Responsible for service and repair of Dell laptop, desktops, and printers for State Farm branch locations within 100 mile radius of Houma, LA.•Perform Operating System upgrades or system restores as necessary•Responsible for service and repair of HP Photo Center Kiosks and poster printers at 51•Wal-Mart locations within 150 mile radius of Shreveport, LA•Helped streamline repair processes and update procedures for support action consistency.•Collaborated with vendors to locate replacement components and resolve advanced problems.•Maintained high up-time rate and excellent customer relations

• 200+ hours shadowing a Network Administrator to learn key responsibilities of position• Assisted Network Administrator in diagnosing and solving hardware, software, and network issues• Service and repair end user and customer desktops and laptops• Image Dell desktops using Acronis imaging software then deploy to remote customer locations

•Maintenance of networks, hardware, and software•Provide customer and network administration services•Plan, test, and implement network change•Routinely audit computer and network systems for compliance•Train end users and technical support personnel on best security practices and usage of computer systems