• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.• Acknowledged customer issues and resolved their problems quickly and efficiently.• Collaborated with colleagues to discuss market information and strategies.• Drove company car for two years and had no accidents or tickets.• Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance.• Managed staff, preparing work schedules and assigning specific duties. • Reviewed financial statements, sales, and activity reports and other performance data to measure productivity and goal achievement and reduction and program improvement. • Minimizes delinquent debt through collection activities both by verbal and written communication. • Ensures compliance with company record-keeping procedures. • DOT Medical Card Certified

• Conducted regular staff performance reviews.• Created the work schedule for the restaurant staff.• Decreased food cost by 2% by auditing previous practices and developing new ordering procedures.• Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen.• Elevated the guest experience by spending time focusing on top quality food, service and a pleasing atmosphere.• Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion.• Recruited, trained and oversaw a staff of 75 and 14 managers in a fast-paced restaurant.• Reduced labor costs by 4% with strategic scheduling.• Opened three new locations, having three first Assistant Manages become General Managers under my leadership.