CleaningCaretakingLandscapingDesignTechnical Troubleshooting/Installation

Tax return, billing and tax process support via phone and chat using five9 30-50 interactions per day.Technical Troubleshooting and Navigation using internal systems for customer account information and processes. Use search engines, IRS website and taxact.com to find informationUse teams to communicate in company wide chats, private chats and voice and video calls to train and shadow new employees and have meetings with lead.De-escalate upset customers using product knowledge.Use Community tool to track and manage breaks, overtime, time-off and other schedule related needs.Used office suite to track and manage notes and quick responses for chats.Used amazon workspace to access taxact internal informationWalk customers through technical issues using screen share or just step-by-step memory and knowledge of internet browsers and computers.

Lead maintenance and caretaker for a multi building resort on 20 acres.Lead event logistics and setup for weddings and special events.Manage inventory, create systems checklists, and manage maintenance logs.Operate heavy equipment, research and repair for a multitude of various mechanical needs.

Head mechanic for all lanes and equipment. Problem solving fixes for old bowling machines including fabricating new parts and creative out of the box fixes.Management of computer systems including league IT and reporting.Train new staff on machine maintenance, bar management, and inventory flow.Scheduler, lead bartender, staff manager, and event coordinator.

Design and implement cabling and connection management for new customers.Troubleshoot and repair problems with existing services, including cabling, routing, and Wi-Fi.Advanced Broadband InstallationEducation and training of equipment with peers and customers.Advanced schedule and time management.

Assist Agent with two-man jobs as well as troubleshooting and small smart TV and computer setup. Pre-calls and over the phone troubleshooting for current clients.Troubleshooting TV, Computer and Network IssuesEducate customers on new functionality and best practices of installed and currently used equipment.Design and implement home and business network automation technology.

Assist Customers with all home technology needsSubject Matter Expert for home theater systems

Customer accounts management for Bank of America customers with their deposit account banking needs.