Emergency Roadside Technician & Dispatcher
Charlotte, North Carolina, United States
Initially hired as a technician to deliver roadside service to customers and operate fleet vehicles with onboard electronics. Quickly demonstrated proficiency and troubleshooting versatility, earning an invitation to serve as a dispatcher. Oversaw the distribution of workload across the city, assigning drivers to service members as quickly aspossible.Maintained composure in fast-paced, high-output environment, directing calls, responding to request,resolving problems, and completing payment transactions. Completed paperwork for liability waivers, sales transactions, and warranty information.