Professional SummaryHighly principled and results-oriented leader eager to contribute my extensive organizational and problem-solving expertise to drive success for a dynamic and expanding organization. With 29 years of professional experience, I am skilled in building strong relationships and driving high-level client satisfaction by leveraging a proven track record of achievements in call center operations, supply chain management, procurement, inventory control, warehouse distribution, retail sales and marketing, non-profit operations, and education.Skills and Competencies• Team Building and Organizational Leadership• Group and Individual Training and Facilitation• Systems and Process Improvement• Strategic Program / Project Management• Promoting Community and Vendor Collaborations• Negotiations and Time Management• Written and Verbal Communications• Problem-Solving / Critical Thinking• Creativity and Adaptability• Exceptional Internal and External Customer Service• Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, Teams), QuickBooks, Sales Force (CRM), Apricot (CRM), JD Edwards, Zoom, WebEx, Adobe Acrobat, Various Social Media Platforms
Listed skills include Program Management, Strategic Planning, Leadership, Customer Service, and 21 others.