• Identify, recruit, interview, and hire candidates with high growth potential• Design and modify knowledge & sales curriculum with a focus on basics and process• Facilitate learning in formal & informal settings

• Liaison between claims and sales department• Consistent leader in huddles and team communications in absence of supervisor• Achieved senior title in 2nd year of employment

• Facilitate daily huddles around existing curriculum for new hires• Coach to corrective behavior based on call audits and live listening• Assist supervisor with additional daily duties as requested

• Created and optimized content based on pre-existing curriculum• Facilitated meaningful discussion around gaps in knowledge and sales practices with entire sales floor• Aligned with supervisors to identify coaching targets and provided feedback around weekly objectives• Adapted program and content for specialty department

● Utilize consultative sales approach to sell insurance policies to prospective clients through multiple lead channels ● Consistently exceeds quotas and targets ● Prevent premium leakage through risk assessment and underwriting guidelines ● Provide a total solution for inbound customers based on profiling and needs assessment ● Position Liberty Mutual positively to clients through research of competition in the market

● Verizon Winner’s Circle 2010/2011/2012 ● Consistently exceeds quotas and targets ● Effectively troubleshoot and resolve technical problems for the customer, converting into sales opportunities through targeted recommendations ● Provide a total solution for inbound customers based on profiling and discovering their specific needs

● Led team sales to consistent results in the top 50% of all measured key performance indicators ● Diffused and handled customer escalations ● Managed retail inventory and cash flow ● Received Excellence Award for Retail Consistency Reviews 2008 ● Identified, hired and trained outstanding talent ● Provided ongoing sales training and customer experience support ● Inspired team to rise above company expectations

● Responsible for sales and the overall performance of eight retail locations ● Inspired retail staff to apply effective sales techniques ● Managed sales reports and progress for forty employees ● Held Managers and Sales Representatives accountable to their commitments under direction of the District Manager’s expectations and key initiatives ● Interviewed outstanding talent and provided ongoing training and support ● Provided coverage across all eight locations in the… Show more ● Responsible for sales and the overall performance of eight retail locations ● Inspired retail staff to apply effective sales techniques ● Managed sales reports and progress for forty employees ● Held Managers and Sales Representatives accountable to their commitments under direction of the District Manager’s expectations and key initiatives ● Interviewed outstanding talent and provided ongoing training and support ● Provided coverage across all eight locations in the absence of management as needed Show less

• Alltel Crest of Excellence Winner 2006 ● Captain for Rebuilding Day 2007 ● Consistently top two in sales under store manager ● Exceeded monthly targets established for store ● Performed routine inventory tracking and recovery processes ● Developed and implemented new selling strategies for new and existing products ● Received several commendations for providing a consistent high level of customer service