Brandon Howard Email & Phone Number

Chesterfield, Gb

England, United Kingdom

My position takes place at a MAPP-managed site called Vicar Lane Shopping Centre. The role consists of skills typically expected of an administrator - including being the first point of contact for customers, potential tenants and all other relevant stakeholders, data organization, and note keeping. However, I've taken every opportunity to learn and expand my knowledge.Examples include:- Conducting events on a large scale in the public realm. I have coordinated the "One Great Day" event twice, working with and raising money for local charities and driving footfall into the centre. I have planned and supported multiple smaller "workshop" events.- Creating strong working relationships with our shopping centre retailers - this includes managing their store keyholder list, collecting their sales information, and promoting their activities online.- Producing the monthly report presented to the client, including shopping centre footfall figures and activities/developments occurring around the town.- Planning and conducting activities for the centre. For example, I started two donation drives to support Ukraine in the current situation, which helped refugees in the UK.- Arranging and booking contractors to attend site for maintenance. This includes issuing them instructions when arriving on-site, and ensuring RAMS and insurance are provided.- Undertook and passed the IOSH Managing Safely course.- Undertaking a Level 4 Marketing Executive Course alongside my role.-Management of the large jumbo screen on-site including uploading and removing content.

Online

I have been producing content online since mid-2014. I produce lengthy, edited content including tutorials and gameplay. I have built up and retained an audience of over 25,500 people and my top content has over 265,000 views, with four of my videos over 100,000 views.This has always been a secondary endeavour for me, and I have worked tirelessly to maintain the channel and upload regular content in my free time whilst also continuing with my job roles and studies as my main focus.I have taught myself many different kinds of software in relation to this, including Adobe (Premiere Pro, Photoshop, After Effects and InDesign), and Blender for basic 3D model manipulation.

Chesterfield, England, United Kingdom

I started my role as Essential Banker at Barclays in February 2020.During this role, I gained important skills in relation to accounts management, cash handling, customer service, and certainly a lot of resilience.Key skills I learnt during this role included:- Cash handling.- Working on the main till distributing/receiving cash/cheques.- Use of different levels of security based on the transaction/customer.- Basic management of the QSP/ATM machines including recovering lost cards.- Basic understanding of the end-of-day processes, including stocking and setting the safe, cashing up the back-of-house till, and checking the security of the building.- Identifying potential fraudulent cash and cheques.- Regularly acting as the "help desk" where customers with tasks that could not be performed at the machines would come to. These included requesting new cards, change of name, card blocks, and guiding customers through the set-up process of new accounts via the mobile app. I also assisted with any mobile app or online banking issues.- Making international and CHAPS (over £25,000) transfers. I was the designated person to perform these.- Making and receiving customer care calls during the COVID pandemic using proper telephone etiquette. - Identifying potentially vulnerable customers and acting accordingly.

Chesterfield

I started my job at Cineworld as my first job role after leaving college. My key responsibilities could be split into 2 different areas, which I will cover below.Key responsibilities: Concessions/Baskin Robbins- Serving customers with a smile.- Cash handling.- Usage of till system. - Working with my team to work at peak efficiency.- Basic food preparation, including being hygienic and safe with the cooking process.- Identify and overcoming problems that may arise (faulty machines, spillages, customer complaints)- Prioritising tasks to focus on efficiency.- ID checks.- Fraudulent bank note checks.- Opening the concessions/BR stand at the start of the morning, and closing the stand at the end of the day, including cleaning down all areas and preparing all stock for the following day.- Frequent stock rotation to minimise out-of-date products.- Voluntary participation in monthly "stock checks". These were a complete audit of all stock currently in the building, ensuring that everything was in date, and counting how many of each item we had.- Accepting and sorting stock deliveries.Key responsibilities: Floor staff/Front of house- Greeting customers with a smile.- Scanning and checking purchased tickets and directing customers to their seats.- Regular screen checks to determine if people are using their phones, and to see if the audio and video is working correctly.- Regular toilet checks to restock toilet roll and hand wash, check for any suspicious behavior, and clean the bathroom if necessary.- Cleaning and sanitising every cinema room between each screening after customers had left.- Checking all bins on a regular basis to see if any require changing.- Loading and emptying the compactor machine.- Regular patrols of the corridors to check for any litter, which would then need to be cleaned.Towards the end of my role I also started to voluntarily assist in the the training of new staff.

Holymoorside, England, United Kingdom

Cim Level 4 Certificate In Professional Digital Marketing, Marketing

I have been undertaking a Level 4 Marketing Executive course alongside my job role as Centre Administrator at Vicar Lane Shopping Centre.

Level 3 National Extended Diploma, Business Administration And Management, General, D*Dd