• Collaborate with client marketing, product, and analytics executives to identify digital optimization opportunities and provide recommendations that result in increased conversion rates of up to 50%• Oversee the renewal and upsell of Fortune 500 client accounts, generating over $2.5 MM in yearly revenue• Manage, train, mentor 6 technical and business consultants and the offshore practice-aligned technical teams• Architect cross-device A/B and multivariate test, and personalization campaigns that utilize predictive analytics and segmentation, and integrate with other tools such as DMP and CRM platforms• Resolve escalated product and technical issues relating to data, metrics, setup, solution design, and feasibility• Spearhead delivery improvement initiatives, including building a new offshore team in Poland, which increased campaign throughput by 20% and reduced delivery issues by 30%

Oracle acquired Maxymiser in September 2015• Developed data driven client site optimization roadmaps and personalization strategies with tangible KPIs• Delivered on-site Quarterly Business Reviews to client leadership including C-Level executives• Collaborated with Agile technical teams to implement over 50 campaigns/year in a product owner role• Advised in a pre-sales capacity, including defining consulting scope and providing expertise at industry events• Created industry trends and best practices collateral that included infographics, presentations, and blog posts• Shaped the Maxymiser product roadmap by sharing consolidated client feedback, and conceptualized use cases for product integration with Oracle Responsys, Eloqua, and Bluekai

Maxymiser was acquired by Oracle in September 2015• Won the President’s Club Award in 2013 for being a ‘Top Performer, and Going above and beyond’• Oversaw day-to-day client relationships and provided account management, while ensuring a ROI for clients• Developed product expertise, and implemented A/B and Multivariate test campaigns • Analyzed and interpreted test data, and provided reports and recommendations to blue chip clients• Delivered project management to ensure on-time and on-budget campaign delivery and accountability to clients• Directed the practice’s transition to Agile Kanban methodology, increasing campaign capacity by over 30%

• Led a team of six in semester-long externship, working in collaboration with Deloitte consultants• Developed perspectives on social computing and the integration of mobile solutions in the retail industry• Interviewed subject matter experts with relevant specializations for deeper insight into research topic• Presented point-of-view through a white paper and presentation to the Deloitte team• Improved communication and presentation skills through direct coaching from professional consultants

• Identified computer hardware and software issues from university faculty, staff, and students• Troubleshot computer problems by using analytical skills and experience, and technical skills in computing • Resolved problems by efficiently and systemically diagnosing and documenting symptoms, before attaining resolution

• Executed extraction, transformation, and loading (ETL) routines in the data warehouse • Created ERD models of fact tables and developed proficiency in PL/SQL programming language • Designed and implemented procedures to improve data accuracy and integrity in the databases• Documented PL/SQL processes and procedures to enable easy reference for future usage by other teams• Analyzed and modularized procedures to reduce redundancy and help processes run more efficiently

• Led section in creating database comprising documentation and profiles of unit personnel• Co-managed HR department with department director and handled confidential military information• Developed and implemented monitoring systems to track staffing allocation of subsidiary units• Planned and organized leadership conferences and cohesion events for the unit