Main Purpose: • Analyze technical issues logged by business – Incidents • Analyze and service Business Support Request tickets logged by the business• Understand and interpret user requirements (for small enhancements) for the IT build team.• Act as the liaison to/from the IT environment.• Tests systems and user acceptance and implements changes or new applications. • Ensures all testing protocols are adhered to. • Investigates and defines requirements for business processes. • Analyses business processes to determine problems, risks and opportunities for improvement. • Renders support and facilitates sessions for end-users, including training as relevant • Documents requirements. Generic key result areas:Business Analysis• Analyses past, present and future business environment.• Analyses business processes to determine problems, risks and opportunities for improvement.• Analyses system issues to resolve problems/bugs/requests and incidents• Act as the liaison to/from the IT environment• Launching of new funds on the OM WEALTH platform via Flexcube 12• Performing Unit trust Fund Closures, Unit trust Fund Merges and Unit trust fund maintenance on the OM WEALTH platform (Name changes, Disabling, Indicator Changes).• Implementation of new Brokerages and Brokerage deals on the OM WEALTH platform.• Creation and Automation of various reports.• Liaising with stakeholders and the development team for the implementation of permanent solutions to system related bugs and errors.• Reconciliation of Finance Reports (Global Order and GL to CB Recon Reports) – Identifying and Reporting on differences.• Various Flexcube 12 configuration updates.• Updating of Client Correspondence.• Render support and facilitate sessions for end-users, including training as relevantProjects:• BA on the Old Mutual Wealth PAS version upgrade from Flexcube v8 to v12.• Bulk Fund Closure Phase 1(130 Funds)• Launching of New OMW Fixed Bond