As the General Sales Manager I hire and train sales staff to follow our carefully selected processes to promote excellent customer experience and maximize profitability. I also spec and order the new vehicle inventory as well as work with dealership clients to acquire pre-owned vehicles. I track all vehicles though inspections processes, communicate with our service department to make decisions for reconditioning pre-owned vehicles to get our customers the best vehicles for great prices. Work with individual sales staff to set goals and work with them to achieve objectives. I track outstanding factory rebates and work with manufacture incentives hotlines to verify compliance with programs and resolve any issues to avoid delayed payments. Help customers achieve financing between multiple lenders in our dealership network and structure deals with the lenders to make sure all transactions are fundable and compliant. I correspond with leads within our CRM via email, text and phone calls to ensure points of contact and structure deals for clients. I set pricing for new and pre-owned vehicles based on current market trends to keep a competitive and transparent purchase experience for our clients.

Met all training requirements and held a vehicle sales license with the state of Maryland. Provided customers a clear, easy and transparent vehicle shopping experience. Taught customers how to use and understand the constantly changing vehicle technology. Completed post sale follow up to ensure customer satisfaction and build a book of referral business.

Originally hired as a porter for the service department, I filled multiple roles during my tenure including: parts delivery driver, parts counter person, service advisor, warranty administrator and finally assistant service manager.