• Providing support and configuration for Ceridian Dayforce HCMS• Specializing in Data and Analytics, utilizing SQL the native reporting module I create and audit reports for various departments like Work Force Management, Payroll, Benefits, IT, Human Resources, Training and Learning Management System, and Performance.• Create Dashboards that display Key Performance Indicators and Metrics in a neat and presentable design.• I resolve user support tickets while managing and maintaining data integrity to provide excellent support inside the Jira Service Suite.• Assist in large Data imports, and Integrations from Dayforce to our other company platforms like Snowflake, Navan, iCIMS, and UKG Kronos.• Create documentation for learning and instructional purposes to ensure cross training is possible.

• I was the lead specialist and acted as a managed service provider for various medical facilities.• Set up, deployed, managed, and repaired hardware based on customer’s needs.• Assisted companies with new software integration by helping them upgrade to required system and technical requirements, making sure they were in-compliance based on rules and regulations for their business category, and performing technical dress rehearsals to ensure a smooth transition. • Provided technical support, completing tickets while following a Service Level Agreement

• Maintaining and upkeeping Hardware and Software• Train employees to operate company software• Requisition auto parts while maintaining a good relationship with vendors• Provide Excellent Customer Service by, taking payments, selling cars, and working insurance claims.