Summary: - Worked on project teams for designing/building new features - Created and maintained feedback loops via Pendo Guides and NPS segments - Created Sales Demo prototype (via Figma) for Account Executives - Continued to document new and existing product features

Summary: - Created companywide methodology and process improvement - Created a project team to design and implement methodology on new feature rollout - Created internal and client-facing documentation for all new and existing product features - QA of new product features - Trained various teams on new features - Designed solutions for prospects and existing clients - Designed a new demonstration process for new prospects and expansions - Created pre-recorded full demo and feature-specific videos for AE’s to distribute to prospects - Built multiple new Statement of Work (SOW) templates - Managed SOW/RFP completion of prospect and existing client expansion - Revamped revenue team playbook - Resolved escalation issues from the implementation team - Designed graphics for marketing campaigns - Editor of company newsletter (internal)

Summary: - Constructed an Architecture Review Board (ARB) -- ARB consisted of all IT Directors -- ARB was built to allow IT help Solution and add recommendations to proposed initiatives - Defined Architecture Review process within the Enterprise Project Intake - Represent Solutions Architecture on the Vendor & Project Intake Committee - Continued disposition allowed organization to increase revenue and decrease loses by consolidating vendors/applications - Created detailed Enterprise, Solutions, and Technical diagrams based upon organizational disposition - Documented and enhanced process flows by working with Business Owners, Stakeholders, and Vendors - Designed both visual and documented process flow enhancements for Strategic Initiatives

Summary: - Ensure all work is adherence to the relevant development standards, as well as, meaningful use stages one and two - Design, Coding, Testing, Documentation in the areas of Development and Maintenance using XML, CCOW (1.2, 1.5, 1.6), SAML (1.1, 2.0), CCD, CCDA, and XDS.b - Completion of all necessary software and non-software configurations in the timescales as defined by the statement of work of client and Project Manager - Deployed and configured Single Sign On solutions utilizing the SAML architecture on top of EHR’s : Cerner PowerChart/FirstNet, NextGen, Meditech, eCW, GE Centricity, and Allscripts Solutions including TouchWorks, Sunrise Clinical Manager (SCM), and Pro - Collaborate with customers, and act as the vendor liaison between their partners, as we deployed meaningful use solutions, such as XDS.b integration (C32/CCD) and Direct Project communication via CCDA - Worked remotely and onsite with overseas Product Development team in Israel to enhance application portions of future versions - Document and review issues with the development team to provide the customer with a hot fix solution that either overcomes a product defect or delivers a product enhancement - Integrated EHR’s using CCOW Context Management in order to transmit patient and user context to dbMotion products

Summary: - Ensure all work is adherence to the relevant development standards, as well as, meaningful use stages one and two - Design, Coding, Testing, Documentation in the areas of Development and Maintenance using XML, CCOW (1.2, 1.5, 1.6), SAML (1.1, 2.0), CCD, CCDA, and XDS.b - Completion of all necessary software and non-software configurations in the timescales as defined by the statement of work of client and Project Manager - Deployed and configured Single Sign On solutions utilizing the SAML architecture on top of EHR’s : Cerner PowerChart/FirstNet, NextGen, Meditech, eCW, GE Centricity, and Allscripts Solutions including TouchWorks, Sunrise Clinical Manager (SCM), and Pro - Collaborate with customers, and act as the vendor liaison between their partners, as we deployed meaningful use solutions, such as XDS.b integration (C32/CCD) and Direct Project communication via CCDA - Worked remotely and onsite with overseas Product Development team in Israel to enhance application portions of future versions - Document and review issues with the development team to provide the customer with a hot fix solution that either overcomes a product defect or delivers a product enhancement - Integrated EHR’s using CCOW Context Management in order to transmit patient and user context to dbMotion products

Summary: - Technical project lead for iPad configuration, deployment, and support - Technical project lead for Allscripts EHR (TouchWorks) rollout, including integration with Welch-Allyn and Midmark medical devices - Documentation specialist and trainer for iPad/Mobile devices - Tier 3 escalation for mobile devices and Allscripts (TouchWorks) technical questions - Managed client application upgrade for several versions of Allscripts (TouchWorks) - Managed all mobile device upgrades for various projects using Mobi Control Manager - Executive level technical support and training

Summary: - Successfully implemented Goodlink project to North American, Canadian, Australian, Asian and European offices - Subject matter expert on backup of corporate network using ArcServe backup software - Traveled to regional offices to set up and configure Digital Assessment Centers: installed digital video servers; configured custom-built software to capture video assessments; tested installation of NTSC video cameras and microphones - Documentation specialist for internal troubleshooting and configurations - Supported more than 1000 internal clients and 150 external client companies - Security Policy creation, management, and support for internal client workstations