Brandon Kempma Email and Phone Number
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Brandon Kempma is a Cloud Partner Support Engineer at Society Consulting at Society Consulting. He possess expertise in mcdst, microsoft exchange, microsoft outlook 2010, exchange connectivity, microsoft online services and 5 more skills. Colleagues describe him as "Brandon has an uncanny ability to adapt to change, and his approach to learning and developing new skills is matched by only a few. Brandon quickly advanced and climbed the latter to become one of the elite Service Engineers. His peers looked to Brandon for support and he always took the time to help and teach others. Brandon is very personable, caring and professional and his “customer service first” approach give him an edge in the market." and "Brandon has done an outstanding job with the Opt In/Opt Out request for customers that were being transitioned from BPOS to O365. Brandon's knowledge and clear message to the customer on these transition phases work has resulted in a lot of customer satisfaction. Thank you Brandon"
Society Consulting
View- Employees:
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Cloud Partner Support EngineerSociety Consulting Dec 2012 - PresentIssaquahProvide support to Microsoft Office 365 cloud partners on diverse issues related to hosted platforms -
Delivery ManagerAlfy'S Pizza Sep 1995 - PresentSmokey Point/ArlingtonCurrently working on call onlyWork as a delivery driver (primary responsibility)Take customer orders by phone and in Deliver customer orders in a timely manner Kitchen Manager & General ManagerOversee local marketingOversee employeesMaintenance and cleanliness of facilitiesScheduling of employeesPlacing food ordersInventoryEnsure product qualityTraining of all employees
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Change Team EngineerWimmer Solutions Nov 2012 - Dec 2012RedmondApplying work orders to Servers in CORP, BPOS-D, and BPOS-F -
Transition Escalation ManagerVmc Jul 2012 - Oct 2012Redmond Wa• Identify BPOS to Office 365 transition issues for first tier customers• Monitor these issues for proper procedure and troubleshooting• Provide Daily reports with VP level visibility for outstanding transition related issues• Provided technical and process review for outstanding tickets to Technical Account Managers and Transition Technical Support Leads• Engaged support management and support engineers to work issues to completion• Engage further resources as needed to expedite time to resolution• Triaged daily to review and correct processes the may be out of place -
Bpos/Office 365 Technical Support Engineer Ii & Iii Transition Helpdesk & Community Forum ModeratorVmc Apr 2011 - Jul 2012Redmond•Answer phones and create Service Requests•Work both web submitted and phone Service Requests•Utilized Knowledge Base and Internet tools•Utilized peer consults as necessary•Work crossed platform issues•Work cross vender issues•Make well documented notation•Send well written responses•Earn respect and trust from customers•90%+ Quality Assurance Pass Percentage•Utilize Right Now, Customer Assistance Portal, and MSSolve •Work swiftly to resolve issues related to transitions from BPOS to Office 365•Community Forum Moderation – Hybrid deployments, ADFS, and migrations•Handle colleague consults and direct them to the correct path•Create and monitor Engineering escalations –Bugs/PSIDs in Product Studio•CPE escalation point, work with Technical Account Managers, and Get Help Advocacy Team•Premier support and Direct Connect often working with Syndicated Partners (White glove) -
Bpos Support EngineerVmc Aug 2010 - Apr 2011Redmond•Answer phones and create Service Requests•Work both web submitted and phone Service Requests•Utilized Knowledge Base and Internet tools•Utilized peer consults as necessary•Work crossed platform issues•Work cross vender issues•Make well documented notation•Send well written responses•Earn respect and trust from customers•90%+ Quality Assurance Pass Percentage•Utilize Right Now -
Lab Tech InternEdmonds Community College Mar 2007 - Jun 2007Edmonds Community CollegeHardware assessmentsRebuild computersOrganize and classify computersMake computers acceptable for the Microsoft Authorized Refurbisher programUse a strict configuration of Microsoft Windows XP
Brandon Kempma Skills
Brandon Kempma Education Details
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Network Technology -
Marysville-Pilchuck High School93
Frequently Asked Questions about Brandon Kempma
What company does Brandon Kempma work for?
Brandon Kempma works for Society Consulting
What is Brandon Kempma's role at the current company?
Brandon Kempma's current role is Cloud Partner Support Engineer at Society Consulting.
What is Brandon Kempma's email address?
Brandon Kempma's email address is jo****@****ail.com
What is Brandon Kempma's direct phone number?
Brandon Kempma's direct phone number is +120642*****
What schools did Brandon Kempma attend?
Brandon Kempma attended Edmonds College, Edmonds College, Marysville-Pilchuck High School.
What skills is Brandon Kempma known for?
Brandon Kempma has skills like Mcdst, Microsoft Exchange, Microsoft Outlook 2010, Exchange Connectivity, Microsoft Online Services, Outlook, Active Directory, Sharepoint, Troubleshooting, Windows 7.
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