Brandon Kennon Email and Phone Number

Auto adjuster for the Green Demand Pool: New York, Mississippi, Missouri, Arizona, Washington, California and Alaska.

10-20 Outbound telephone calls to insurance agents and/or insurance carriers.Meet changing SLA (Service Level Assessment) standards set by the client(s) consisting of timely paid premiums and account updates.Complete an estimated 115-160 loans per day depending on the criteria worked (daily reports/weekly reports/assigned tasks/Client Email Responses).Identify procedural issues and formally recommend/develop solutions.Complete research on escalated issues and instant issue documentsProvide support to team lead and manager when needed, for work-flow monitoring and assigning tasks.Open and/or complete up to 5-20 daily client tasks.Work client email box(es) including researching and completing complex issues while formulating a response to the client manager/associates (generally with limited or no managerial oversight).Research and identify root cause of illogical condition errors found by the client in 2 or 3 different reports given either weekly or monthly, as presented from the various operating and processing systems (or from client audits) to prevent repercussions from DOJ.Complete training courses for UDAP, Flood Processing, Understanding FEMA and Lender Place Insurance.Participate in procedural meetings, and have wrote procedures for the Flood Compliance team that are currently being implemented today.

Trained to become the manager of the store.Certified to cash checks after 5 course training and understanding curriculum.Trained on gun laws, safety, cleaning and security.Trained to identify and determine value of jewelry, gold, silver and imitations.Stock and became familiar with different equipment in each departments: lawn care, electronics, fire arms, jewelry and instruments.Made cold calls to returning customers for reminders or late fees; made call outs to increase customer traffic.Drove company car to advertise and pass out fliers for brand awareness.

Give fast, friendly and efficient customer service to anywhere from 800-1200 customers depending on season, location and/or time of day.Write orders for 3-4 vendors daily ranging from beverages, dairy, chips and bread.Check in vendors in effective and timely order during rush hour or down time.Manage a small team of 1-2 associates during Morning and/or Evening shift for 8-9 hours a day.Ability and availability to work any and all schedules depending on service needs.Maintain sanitation and sterile guidelines set by store policies.Provided training for new employees or new assistant managers.Made store walk-through/rounds to check off point on DAW (Daily Activity Worksheet).

•Work with five different companies and porcelain manufacturers.•Review incoming orders to determine best solutions for customers.•Trainer of incoming employees and workers interested in cross training.•Practice Lean Management when training new employees.•In charge of multiple two-man teams designed to maximize production.•Prepare product prior to manufacturing process.•Work with packaging department to collect all pieces on orders with multiple items.•Maintain a database of total products created every hour to see if daily goal is met.•In charge of restocking inventory for all porcelain and packaging materials.•Temperature control for different burners at different stations for the porcelain.•Do final overview of the products to ensure they are shipped by the right company to the right

Co-managed on campus housing residents for approx 20 studentsConducted regular room inspections for approx 40 rooms with 4 rooms in eachPlanned and coordinated student activities for the apartment building housing approx 115 studentsPerformed weekly occupancy and resident reports for records to evaluate success and maintenance

Greeted prospective students and parentsConducted 15-30 potential students with parents through a walking campus tourCreated and maintained a database of approximately 100 students