Senior Implementation Consultant for PROS Offer Marketing Products As an Implementation Consultant, I lead the implementation of Offer Marketing products that drive direct channel growth and customer acquisition for our clients; by bringing teams such as Software Engineering, Customer Success and Content Development Partners together with our customers. I manage implementation projects and deliver products using Agile project management and software development practices, which include:- airTRFX platform- airModules- Accelerated Mobile Pages- API Integrations- Content and Language Launches- Platform UXUI redesigns- Platform and System Enhancements and Migrations

Systems Owner and Business User for Enterprise Grants SystemsAs an Enterprise Grants Officer, I work with developers and technical teams to build and test systems that service and aid businesses in receiving their Government Scheme disbursements, which include: - Jobs Support Scheme (JSS)- Jobs Growth Incentive (JGI)- Senior Employment Credit (SEC), Enabling Employment Credit (EEC) and CPF Transition Offset (CTO)I also manage and lead a team of officers in servicing appeal requests and queries from enterprises and businesses relating to government schemes.

Product Owner for Singapore Airlines' digital Self-Service Check-In products. As a Product Owner, I work with developers and technical teams using Agile (Scrum and Kanban), to iterate, test and improve on digital products including:- Online Check-In- Auto Check-In- Contactless Check-In