Assisted in SME interviews to identify course structure and content for administration certification course in Salesloft.Developed an interactive systems training course using Articulate RISE, Adobe Captivate, and After Effects that contained demos, simulations, hot spots, scenarios, and more.Effectively presented technical information by using a tell, show, and do approach.Provided solutions for Salesloft to use current tools and LMS.

• Managed and developed budget plans, training plans, and resources to deliver exceptional training solutions to various clients.• Delivered SAP SuccessFactors web-based system training and leadership training for Signify Health.• Created WBTs and job aids for Oracle ERP roll-out at Waste Management.• Developed 18 WBTs for SCI’s sales manager training program that included custom graphics, animations, and interactions.• Successfully met all deadlines and delivered over 50 WBTs and ILTs using RISE 360 and PowerPoint for Amazon.• Delivered system training WBTs for Workday implementation at Intermix.• Designed and developed leadership, systems, and professional development WBTs and job aids for JDRF.

• Created and implemented an SAP change communication plan.• Worked with team to develop a Change Management, communications, and training plan for an application enhancement and roll-out of a new pricing application.• Identified change impacts for both internal and external customers.• Oversaw all aspects of training development, delivery, and evaluation for internal and external customers.• Assisted in the support, logistics, and tracking of SAP training.

• Successfully managed a company-wide job role training initiative, consisting of meeting with SMEs to write technical and role specific content and managing Instructional Designers to deliver a blended learning approach.• Oversaw the design and development of SCI's Benefits training program, which required managing Instructional Designers and voice talent. • Developed SalesForce training and materials to increase our sale’s team adoption and comprehension during this change initiative.• Filmed, edited, and animated videos for leadership training, marketing, best practices, internal communications, change management initiatives, and soft skills training.• Managed various training projects, including directing client meetings, writing storyboards, overseeing the design and development team, and ensuring on a time delivery.

• Created a training plan and schedule for system roll-out.• Identified system differences to create training program and highlight benefits of new system.• Designed and developed job aids, WBTs, and Instructor-led materials related to system roll-out.• Highlighted potential risk factors throughout the process.• Worked with Change and Project Management teams to assist in an on time and successful delivery.

• Created WBT, CBT, and ILT course materials for HR, Marketing, and Operations department using PowerPoint, Captivate, and Lectora• Designed engaging graphics using Adobe Photoshop and Illustrator• Produced prototype storyboard that included branding and interaction development for Operations training program• Managed development team in production of successive training modules• Project Manager overseeing all stages of Employee Handbook design, development, and implementation including hard copy and electronic sign off• Developed infographics, emails, banners, and newsletters to communicate new training programs and their importance• Assisted in development of VILT using Adobe Connect and VILT materials• Recorded and produced audio files (voiceover talent) for training materials • Assisted with video production• Created innovative interactive training video prototype using Adobe Encore and Premiere

• Implemented ADDIE model to effectively develop and implement corporate training courses• Experience using Captivate 6 and PowerPoint to develop WBT, CBT, and ILT courses including SAP Basic Navigation, systems, compliance, and hard skills training• Delivered all internal training for the Recruiting and HR Department• Created, edited, and updated presentation and training materials• Documented the business processes of the Recruiting Department and designed process maps in Visio• Coordinated monthly training by selecting topics, finding qualified instructors, registering students, preparing training materials, scheduling classrooms, and providing support• Maintained and developed communication documents within Google Docs and Dropbox

•Led and managed all internal and external recruiting efforts.•Established a personal relationship with clients to serve their recruiting needs and improve visibility of our company.•Responsible for developing policies and procedures pertaining to the full cycle recruitment process•Performed searches for qualified candidates according to relevant job criteria using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting vendors, job fairs, and employee referrals.•Analyzed applicants' resumes and interviewed candidates to determine their qualifications.•Organized and implemented a free monthly class to help ex-military and job seekers improve their resumes and learn additional skills necessary for employment. •Produced all recruiting-related reports and provided recruiting updates directly to the CEO during weekly meetings.

•Conducted research in South Africa through BYU’s International Studies Program. •Studied government documents, conducted interviews with government and non-government officials, and surveyed citizens. •Analyzed quantitative and qualitative data in Microsoft Excel. •Summarized findings into a well-written report. •Worked with national and local government officials on all levels to complete the research project. •Volunteered at Sunshine Home Orphanage tutoring children in English and math.•Effectively communicated complex ideas to students whose native language was Xhosa.

•Resolved customer problems, concerns, and questions regarding their security system, contract, and payments in English and Spanish. •Calmed upset customers and resolved their issues in a satisfactory manner. •Trained new customer service representatives.•In an effort to provide better and faster service I requested additional technical training for the entire customer service department. This increased the department’s ability to resolve problems over the phone and decreased company costs by reducing the number of service calls for technicians. •Provided administrative assistance by reviewing contracts, receiving payments, scheduling, filing, and faxing or mailing necessary documents.

•Became one of the top telemarketers because of genuine interest in customers and ability to quickly develop a rapport with people of different backgrounds. •Made 40+ daily outbound calls to offer services to potential customers.•Discerned customer’s needs and communicated how our products would best meet those needs. •Provided necessary product information and resolved any concerns. •Reviewed the contract terms and conditions with the customer, created their account, received payment, and scheduled appointment with the technicians.

•Consistently achieved weekly and monthly sales goals.•Developed sales presentations that efficiently communicated company’s goods and services to potential customers. •Provided customer service that went above and beyond expectations by providing after hours support.