Brandon Kyker Email & Phone Number

Vienna, VA, US

Washington DC-Baltimore Area

SQL Developer, data analytics, business intelligence. Preparation of reports, data visualization and documentation to key stakeholders such as the executive team and department leaders.Promoted from Artist Rights Specialist in September 2021: Processed musician/record company catalog submissions ranging from 10-10,000+ tracks into SoundExchange’s.

Washington DC-Baltimore Area

Autocross, Trackcross, Light-Track

Washington, District Of Columbia, United States

• Planned and Executed the launch of brand new OEM car sharing operation with Penske Automotive Group
• Led program technology development between 3rd party vendors and business operations utilizing Asana to improve app functionality, data reporting, and customer user experience
• Hired & Trained Fleet Operations Staff and Customer Service Outreach positions on proprietary systems and best practices
• Designed and trained staff of 150+ on customer service operating procedures for call center to ensureexceptional service
• Managed fleet of 150 vehicles, including purchase, registration, documentation and deployment
• Managed office asset acquisition and handled property management for duration of operations

Washington DC-Baltimore Area

• Supported DC car share and ride share operations of 1000+ vehicles, consistently beat fleet uptime goal of 95%, delivered consistently increasing revenue month over month, and reduced vendor and operational costs month.
• Managed 6+ team members for both Maven DC programs; oversaw staff operations in all areas
• Developed and implemented growth and revenue goals for DC & Baltimore markets with General Manager including successfully doubling DC car share and Baltimore car share fleets within 2 years of market opening Promoted.
• Managed vehicle fleet of 200+ rental cars, including vehicle deployment, maintenance, and up to date registration and documentation for both DC and Baltimore fleets
• Supervised 2 member field team and as well as third party vendors for fleet utilization and optimization for DC and Baltimore markets
• Created vehicle cleaning, maintenance, and scheduling procedures for all markets nationwide with third party vendor contracts

Washington, District Of Columbia, United States

• Launched industry leading software platform for digital music royalty allocation and database management
• Lead team member of Indie Music Claims Overlap Department for resolving complex repertoire cases for 100+ SoundExchange clients regarding dual claims, discrepancies, and errors in music royalty allocations
• Processed musician/record company catalog submissions ranging from 10-10,000+ tracks into SoundExchange’s proprietary database for managing musical libraries and royalty payment schedules

Washington, District Of Columbia, United States

• Top performing Member Services Associate nationwide in customer service effectiveness, increasing average issues resolved per day from 50 to 100+
• Managed the Zipcar DC Member Services Associate team, including task delegation and resolving any escalated issues
• Received the Team Choice Award for operational contributions to the marketing, fleet, and locations divisions of the Zipcar DC marketPromoted from Member Services Associate in January 2015:
• Resolved 100+ helpdesk tickets per day via phone and email; including logistical, billing, and usage issues for Zipcar DC member base
• Received annual Avis Budget Group Special Ops Award in recognition of exceptional performance in the Mid-Atlantic Region

Washington, District Of Columbia, United States

• Acted as CFO for Building Hope’s subsidiary company, Education Village; managed fiscal operations and report making in upwards of $500,000 per fiscal quarter
• Assisted clients with RFPs/RFOs for contracts upwards of $100M over 10+ years and managed communication exchanges between entities during business transactions
• Investigated potential building sites and area demographics for schools and small business clients in the greater Washington D.C. area and drafted and communicated location reports for clients
• Drafted End of Year Financial Reports and assisted in financial audit processes for the company, working transactions in the ranges of $1M - $50M

Tysons Corner, Virginia, United States

• Managed 15 employees across retail sales floor, stock room, and shipments
• Chosen for LEGO promotional sales event where staff sold $500,000 of merchandise in single day Promoted from Sales Associate in July 2008:
• Handled fiscal operations of upwards of $10,000 sales a day, 100+ customer interactions, and daily shipments of 10-15 pallets of merchandise
• Developed LEGO Club after hours building program teaching 15 or more children building skills and peer relations; program was later adopted nationwide across all other LEGO retail stores
• Created, documented, and implemented in-store Birthday Program that was successfully adopted nationwide