Brandon Le Email & Phone Number

Saratoga, CA, US

San Diego, California, United States

Aliso Viejo, California, United States

Managed Active Directory for new employees and terminations, as well as assisting users in accessing their accounts.Controlled the network access to users on the network through Active Directory.Diagnosed and resolved basic computer/technical issues through the use of email or over the phone.Implemented and administered a sign-in system to monitor employee.

Anaheim, California, United States

Handled level one telephone support for PacSun and Eddie Bauer stores, field, and corporate users.Supported stores on all P.O.S system issues that include register issues, phone issues, and network connection issues.Assisted in the implementation of a new ticketing software which incorporated both Eddie Bauer and Pacific Sunwear requests

Santa Ana, California

Provide technical support for employees of Allied Universal through phone, email, and in-person support for executives in the corporate office.Tasked with troubleshooting hardware/software problems and taking detailed instructions on how to resolve the issue for other employees.Handle hardware and software requests, purchasing necessary equipment and.

Provide technical support for any software/hardware issues that users are experiencing.Assisting in the creation of a database on Access, serving the needs of the construction managers.Managing the company website, as well as all user accounts in the company.

Fullerton, California

Tasked with troubleshooting any network issues for the entire faculty of Fullerton College.Installed and organized ports in the server room and classrooms for faculty members.Cooperated with the Network engineers to repair server connectivity issues.

Cal Poly Pomona, CA.

Provided overall leadership and coaching up to 15 cold call marketing callers per shift. Organized scheduling, managed pledge confirmations, and management shift summaries and reports.Assist other members of the management team in running a smooth shift.

Cal Poly Pomona, CA

Contact alumni, parents and current students to secure monetary support for Cal Poly Pomona.Influenced a substantial number of alumni, parents, and current students to donate toward the annual Fund by providing firsthand perspective on Cal Poly Pomona to build meaningful relationships and connections.

Irvine, CA.

Sorted/Edited/Migrated the Knowledge-Based articles from the current CRM (Customer Relationship Management) software to a new software named ITSM (Information Technology Service Management). Assessed the usability, maintainability, and sustainability of the ADManager Plus software and provided user’s feedback to Management for improvements. Aided the.