• Provide technical support for SAS Event Stream Processing, an enterprise-level solution that analyzes big data in real time, meeting 100% service level agreement compliance for 450+ customer tracks • Collaborate with R&D and various technical support teams to debug medium to high priority software issues reported by both internal and external customers, identifying, reproducing, and documenting 25+ defects• Act as an intermediary between customers and R&D, providing feedback… Show more • Provide technical support for SAS Event Stream Processing, an enterprise-level solution that analyzes big data in real time, meeting 100% service level agreement compliance for 450+ customer tracks • Collaborate with R&D and various technical support teams to debug medium to high priority software issues reported by both internal and external customers, identifying, reproducing, and documenting 25+ defects• Act as an intermediary between customers and R&D, providing feedback and advocating new features to R&D where necessary for product improvement• Work with technical publications team to review software documentation and provide feedback to ensure that documents are clear and precise• Test and validate pre-release software, customer fixes, and official hotfixes and give feedback to developers for continued improvement• Document all communication and resolution actions into a proprietary tracking system, so that it can be used to troubleshoot any future problems• Share product knowledge by authoring 15+ software usage, problem, or sample notes, technical papers• Engage in SAS Communities to share blogs on software limitations, defects, and workarounds for internal and external customers Show less

• Stay updated on current menu choices and specialties, recognize out of stock items• Prepare the tables, laying out napkins and utensils, making sure the condiments are refilled• Greet all guests warmly, assist in drink selection as well as dish suggestions, offer desserts• Inform customers about food preparation details, communicate specific customer needs to cooks • Maintain proper dining experience, deliver dishes to customer, fulfill customer needs• Remove courses… Show more • Stay updated on current menu choices and specialties, recognize out of stock items• Prepare the tables, laying out napkins and utensils, making sure the condiments are refilled• Greet all guests warmly, assist in drink selection as well as dish suggestions, offer desserts• Inform customers about food preparation details, communicate specific customer needs to cooks • Maintain proper dining experience, deliver dishes to customer, fulfill customer needs• Remove courses, replenish utensils, refill glasses• Obtain revenues, issue receipts, accept payments, return the change Show less

• Repair/support technological issues with hardware/software/networks around campus• Image machines and prepare them for mass distribution to faculty/staff/students• Guide and train faculty/staff members to new users of existing technology• Record and update customer service incidents using Remedy ticket system • Develop IT skills along-side an IT certified mentor while performing independently

• Answer phone calls and assist customers with troubleshooting and questions• Greet and assist customers with walk-in and email technical support• Configure new computers and mobile devices for use at Kenan-Flagler• Ensure availability and functionality of loaner laptops for customers• Maintain proper operation of student printers in the building• Troubleshoot a wide range of issues on multiple devices

• Manage technical support/troubleshooting for staff/students of the Biology department• Image machines and prepare them for mass distribution• Install/configure workstations with Windows 7, Windows 8, Mac OS operating systems• Setup/install applications and software for clients, i.e. Microsoft Office, Java, etc.• Create CDs/DVDs from media files for clients, using video editing software, i.e. iMovie

• Welcome/greet guests, guide them to tables, provide them with menu and specials• Monitor open tables, clean off used tables, attend to tables as needed• Take orders, relay them to kitchen, serve customers• Ensure all customers are satisfied with their meals, keeping constant check on all tables