Brandon Lambert Email & Phone Number

Boston, Massachusetts, United States

Saint Louis & Chicago South

Saint Louis & Kansas City, Missouri

Saint Louis, Missouri & Knoxville, Tennessee

St. Louis, Missouri & Cleveland, Ohio

Cleveland, Ohio And Pittsburgh, Pennsylvania

Maryland

Providing leadership to 20 direct reports while managing open job requisitions to capture new top talent, evaluating existing employee behaviors, providing feedback, delivering individualized coaching and training to each team member to create an atmosphere geared toward enhanced operational performance and increased retention and overall employee career satisfaction. Developing a team to be successful in market growth by maintaining occupancy while reducing AR’s, achieving significant growth in key performance indicators.Management of all revenue channels: monthly financial analysis and operational reviews with Divisional Vice President. Expense control in all capacities: capital expenditures, repair and maintenance, employee payroll, utilities and energy efficiency.Partnership with support staff to ensure all elements within the business is operating in a manner to maximize net operating income. Mitigate risk and liability in every aspect of the district by means of regularly scheduled audits, facility condition assessments, and careful review of foreclosure documents. Address and de-escalated customer service cases. Host various district meetings through-out the year.

Hampton Roads, Virginia

As district team lead, my responsibilities include the monitoring of daily operations of both my own personally managed facility and the multiple site locations within the district. In addition to duties and responsibilities as a store manager, I assist the district manager in the execution of company and district initiatives and operational goals.Effectively provides District leadership and performs training functions in the district by:Ensuring completion of day one on boarding process in respective systems with new hires.Training and assisting in the development of new and existing employees using company provided resources, effective adult learning, and behavior based learning methodologies.Providing on-going training and mentoring of new policies and procedures as well as follow-up skill checks through effective role playing, coaching, and knowledge sharing.Serving as a subject matter expert regarding operations, sales, marketing and computer processes.Responsible for coordinating and presenting training materials and initiatives using various mediums including, but not limited to: One on one, in person training District Meetings Video based WebEx callsScreening and interviewing candidates for open positions within district.Acting as a first contact for escalated customer issues. Partnering with DM to drive operational and financial goals.Scheduling personnel to support needs of the the business.Assisting District Manager in conducting audits, Extra Clean site visits, and any other district projects as needed.

Everett Ma

Accelerated training in high level multi-site management.Maintain personal development schedule.Simultaneously responsible for property management at a high interestfacility.Manage P&L at high interest REIT facility by monitoring AR's and controllable expenses.Increase key performance statistics at managed property.Manage property's operational budgets continuously.Responsible for district scheduling and maintaining the schedule to reflect staffing adjustments.Successfully managed all tiers of customer escalations to ensure the highest possible level of customer service and satisfaction.Reconciled and verified bank deposits for stores that were not set up for auto-reconciliation. Supervise members of facility support staff.Coordinate, develop and maintain mutually beneficial business relationships with clients and vendors.Conduct weekly district WebEx meetings on various topics of interest in the absence of district manager.Organize and run district meetings; schedule venues, organize content material, presentation of a variety of topics.

Dartmouth, Ma

Administered background checks and approved sales of firearms in accordance with the FBI NICS.Responsible for overseeing all firearm sales/transfers and auditing the related forms (4473's, FA-10).Based on exceeding performance, was given District wide responsibilities; District Archery Trainer, Certified Bike Technician.Responsible for screening, interviewing and training of all part time and full time department employees.Achieved continuous sales growth in warranties, credit cards, scorecards and replacement plans. Created associate schedules.Ensured tasks were executed in a timely fashion.Recognized for strong reputation of exceptional customer service and attitude, as well as creating a culture of service expectation.

B.A. In Crime And Justice, Crime And Justice, 3.66

Activities and Societies: Umass Police department intern, Fall 2011 Prison Exchange Education: Inside-Out Program, Sigma Tau Gamma, UMD.

Bachelor'S Degree, Criminology

Activities and Societies: Sigma Tau Gamma Vice President of Membership - Sigma Tau Gamma