Brandon Light Email & Phone Number

Albany, New York, Us

Albany, New York, Us

Raleigh, North Carolina, Us

Supported and developed the organization's Salesforce instance with 200+ users. Created and maintained sophisticated reports within Salesforce, Zoho Analytics and PowerBi. Designed, developed and maintained workflow rules, process builds, flows and validation rules. Worked with stakeholders and experts to design and roll out new system functionality. Created custom fields, objects, record types, page layouts, lightning pages and global actions to meet ever changing business needs.Audited and made improvements to organization wide defaults, permissions, profiles, roles and permission sets to optimize use and security. Created standard operating procedures and how-to guides on existing and new system functionality. Developed data integrations between Salesforce and multiple other systems (Ex: SQL Databases, Box, iForm).Maintained awareness of the latest SFDC changes and make recommendations for system updates, changes and improvements.

Durham, Nc, Us

Served as the primary systems administrator for the Museum’s data systems.Queried from multiple data sources and analyzed data to offer insights on customer, member and donor behaviors. Prepared informative and visually appealing reports and dashboards to meet various business intelligence needs.Advised marketing, development, membership, education and rentals teams on appropriate KPIs and audience segmentation.Created and implemented policies and procedures for the organization's database systems and SharePoint environment.Evaluated the use of organizational data systems and provided recommendations to optimize performance and ensure data integrity. Collaborated with department leaders to uncover needs and find solutions as a systems expert.Created plans to implement system changes, tested system changes to ensure quality and maintained documentation.Completed regular data integrity and system reliability audits to ensure proper system functions. Tested, configured and documented all reoccurring and ad-hoc program additions and system capabilities. Acted as a liaison between museum staff and external database technical support teams. Trained new and current users on system functionality providing specialized training for system updates through 1:1 training and training manuals. Managed and maintained all user accounts, licenses, profiles and hierarchies.Chaired the organization’s internal technology committee focused on improving systems across the museum and chaired the SharePoint governance committee to ensure needs were prioritized for an effective system roll-out. Created and managed SharePoint governance policies and procedures to ensure departments are using the software effectively and efficiently.

Raleigh, Nc, Us

Acted as the organization’s database expert to analyze data, keep records updated and produce donor reports.Presented ongoing opportunities for the department to better use the database software to enter, maintain and track progress on corporate and individual accounts. Conducted data mining operations to help the department set priorities, projections and target donor prospects. Was responsible for training staff and volunteers on how to use the event management software before and during events while resolving all technology and fundraising issues that arise.Managed and uploaded content into web and mobile event management software and conduct data mining operations post event to retrieve critical data. Analyzed and improved the organization’s previous auction procurement process and engage community volunteers during the implementation stage. Used in-person meetings and teleconferencing to facilitate and manage team meetings to plan numerous events that aim to increase awareness for the organization’s programs.

West Palm Beach, Fl, Us

Developed and managed a process to document all customer interactions and vital campaign information into the organizational database resulting in more accurate and complete donor database records.Served on the organization’s superuser committee, evaluated the organization’s use of information technology and made recommendations to increase effectiveness and efficiencies. Acted as the organization’s database expert, regularly producing reports to help the department set priorities, projections and target donor prospects. Took responsibility for teaching volunteers and new employees on how to use the organizational database and fundraising technology.Developed and implemented a plan to recruit volunteers, affinity group members and increase engagement of existing corporate supporters through leveraging a new donor database strategy. Supervised a team of 10 employees in order to achieve fiscal, customer relationship, and volunteer goals as well as to maintain the integrity of donor records within the database. Increased workplace campaign revenue by 8.8 % year over year through setting strategic direction for the Resource Development team and tracked personal and departmental progress.Developed and managed a process to document all customer interactions and vital campaign information into the organizational database (Andar) resulting in more accurate and complete data.

Us

Created a computer education curriculum that taught students hardware knowledge, software use and basic troubleshooting.Taught three different levels of computer classes to low literacy, high literacy and learning disabled adults.Provided departmental hardware and software support for the Library Literacy Project.Organized volunteers at various community service events such as Habitat for Humanity, beach clean-ups, and Paint Your Heart Out.Created a curriculum and instructed seven different adult ESOL classes covering more than 17 units of American English. Organized a set of courses and taught three different levels of computer classes to low literacy and learning disabled adults. Prepared and taught lessons in math and language arts one-on-one, in small groups, and in classes with more than 20 students.

Master'S Degree, Nonprofit Management

Bachelors, Sociology