• 3x Salesforce Certified Admin (Associate, Administrator, Advanced Administrator) with 3 years of experience• Successfully led the implementation and full life cycle app development of CPQ resulting in a remarkable 7% increase in quote-to-cash efficiency and a 10% improvement in sales team productivity• Responsible for leading the technological development of the firm, workflows and business processes, and legal compliance inside and outside of Salesforce• Spearheaded the implementation for the Timing & Billing component reducing billing inaccuracies and time spent billing leading to a 60% decrease in manual errors• Configured automations, marketing strategies, and built strategic reports that resulted in a 20% decrease in time to close cases, a 17% increase in acquisition rate, and a 12% increase in total potential revenue • Built powerful reports/dashboards giving key insights for capitalization resulting in a 5% increase in revenue• Successfully installed Chat GPT into our Salesforce organization boosting productivity by over 20%• Designing a chat bot for the landing page that will saved our firm countless hours from disqualifying leads, eliminating phone calls with reception, and and provide 24/7 support