- Architected and deployed a custom PHP/MySQL website with a 25-table database, ensuring efficient data storage and retrieval for music events and member information.- Managed client communication, presenting weekly updates and conducting final reviews prior to deployment, achieving 100% client satisfaction.- Built a custom admin panel for easy content management, incorporating feedback and updates to enhance usability and functionality.

- Developed and optimized features for a platform supporting 2.5 million daily page views using React, TypeScript, and Node.js in a continuous delivery model.- Triaged bugs, tasked out stories, and managed backlog using Jira to ensure smooth workflow and timely issue resolution.- Collaborated with UX, Product Management (PM), and Quality Assurance (QA) teams to meet project acceptance criteria.

- Supported professors in delivering course material, conducting labs, and managing classroom operations for courses in business fundamentals.- Provided one-on-one guidance to over 200 students per semester, clarifying coursework and fostering understanding of complex concepts.- Graded assignments with a focus on consistency and fairness, improving grading efficiency by 40% through streamlined processes.- Independently led classes during professor absences, maintaining continuity of instruction and engaging students effectively.

- Developed key features in Angular and PHP for a healthcare product, streamlining provider workflows in the OpenEMR platform.- Designed a responsive patient info dashboard for an innovative new product.- Collaborated with a cross-functional team to deliver high-quality software under tight deadlines

Responsibilities include having sufficient knowledge of the solar industry to communicate with and generate leads for our consultants to close. As a part time worker, I managed to set an average of four appointments daily over the course of a month. Experienced with communication and objection handling.

- Coordinated kitchen and front-counter operations, ensuring efficient order assembly and delivery during peak hours, reducing wait times by 10%.- Made quick, strategic decisions to maintain workflow efficiency and ensure accuracy in fulfilling orders, leading to improved customer satisfaction.- Supervised and supported team members during closing shifts, completing end-of-day tasks such as inventory checks, cleaning, and equipment maintenance.- Assisted managers in scheduling shifts, optimizing team coverage to meet fluctuating business demands.- Trained new and experienced team members, enhancing team productivity by 15%.- Maintained a focus on Chick-fil-A's renowned customer service standards, contributing to consistently high guest satisfaction ratings.

- Handled inbound calls from employees and clients via a confidential hotline, documenting reports on workplace concerns, healthcare fraud, and other compliance-related issues.- Demonstrated empathy and professionalism while assisting concerned and often distressed callers, ensuring a safe and supportive environment for voicing sensitive issues.- Translated caller concerns into clear, detailed reports designed to prompt responsive and actionable measures from organizational stakeholders.- Maintained strict confidentiality and adherence to ethical standards while managing high-stakes communications, contributing to the integrity and effectiveness of reporting processes.- Collaborated with internal teams to ensure reports met compliance and legal standards, enhancing the reliability and impact of the reporting system.

- Assembled and maintained merchandising shelves and displays in various Walmart franchises, ensuring compliance with brand standards and store guidelines.- Adapted to changing schedules and priorities, providing flexible support to multiple locations as needed.- Collaborated with store staff and team members to implement promotional displays, driving customer engagement and product visibility.- Conducted inventory checks and reported discrepancies, contributing to accurate stock management.- Maintained a clean, organized, and customer-friendly retail environment, supporting overall store operations.

- Processed customer transactions, including cash, checks, and electronic payments, ensuring accuracy and efficiency for 80 daily transactions.- Provided exceptional customer service by assisting with inquiries, resolving issues, and maintaining a friendly, welcoming shopping experience.- Conducted end-of-shift cash register reconciliations to verify transaction accuracy and identify discrepancies, maintaining a 99% accuracy rate.- Assisted in restocking merchandise and maintaining a clean, organized work area to support efficient store operations.- Adhered to company policies and procedures, including security protocols for cash handling, reducing shrinkage risks.

- Coordinated kitchen and front-counter operations, ensuring efficient order assembly and delivery during peak hours, reducing wait times by 10%.- Made quick, strategic decisions to maintain workflow efficiency and ensure accuracy in fulfilling orders, leading to improved customer satisfaction.- Supervised and supported team members during closing shifts, completing end-of-day tasks such as inventory checks, cleaning, and equipment maintenance.- Assisted managers in scheduling shifts, optimizing team coverage to meet fluctuating business demands.- Trained new and experienced team members, enhancing team productivity by 15%.- Maintained a focus on Chick-fil-A's renowned customer service standards, contributing to consistently high guest satisfaction ratings.