Brandon B. Email & Phone Number

Customizable private plans along with the best health insurance available.

Nashville, TN

• Managed in-house IT Help Desk and controlled inventory for 200 employees including desktop workstations, laptops and all company-owned mobile devices.
• Boosted help desk efficiency by driving ticket resolution rates up by 40% and slashing employee call time by over 50%, while adhering to service level agreements.
• Recognized as the most sought-after mentor and teacher in tech matters, blending a unique combination of expertise, compassion, and affability which fostered a collaborative and educational environment.
• Launched a custom IT self-serve portal, wrote and curated over 100 articles and videos, freeing up technicians for other projects.
• Managed all aspects of the company's mobile devices including planning, procurement, and employee distribution while maintaining over 130 smartphones, tablets, and hotspots.
• Ensured data quality and availability through weekly data backups for all our mobile employees making sure they had continuous access to their data.

Nashville, TN

• Orchestrated end-user support with SLA adherence, lifting satisfaction scores by 80% across 450+ clients.
• Led full-scale network overhaul, eliminating old hardware and installing 250+ new APs, enhancing connectivity across healthcare campus.
• Managed server operations and network connectivity including hardware, vendor relations, port management, cabling, and customer care.
• Delivered technical support while maintaining hardware integrity, with a 99% uptime for 200+ staff.
• Led 100s of technical education sessions for employees and residents promoting tech literacy, answering questions to improve productivity, and creating relationships to make troubleshooting easier in the future.
• My unique ability to simplify complex technical concepts combined with genuine empathy made me a preferred point of contact for any IT-related concerns, enhancing rapport and trust throughout the facility.

• Maintained personal inventory of over 100+ i-device screens and parts to control excess inventory, COGs, and have the right parts for quick customer turnaround.
• Managed 500+ service calls for i-device repairs ranging from small bugs, full-screen replacements, and mechanical fixes that saved customers from having to buy a new device.
• Defined and implemented a process of buying unwanted devices from customers and reselling parts for on-site services with at least an 80% margin per part.

Bible, Biblical Studies

Education record

Activities and Societies: SFT Awareness Public SpeakingVOLUNTEER/NON-PROFIT AND CHURCH La Vergne / Highland Heights Church of Christ.