--Monitored status of both wireless and wired LAN using Aruba Airwave and Solar Winds.-- Installed new hardware (servers, switches, access points, workstations, etc.)-- Oversaw network security through monitoring IDS events, Rogue AP’s, and Authentication issues--Reported network anomalies and issues to upper level management and discussed plans for mitigation and/or resolution.--Incorporated Aircheck to test, Wi-Fi strength, channel utilization, and expose hidden SSID’s --Used Link Runner to assess switch ports.--Mapped campus wireless network-used tools such as Wireshark, Nmap, metasploit, and Nessus

Provided first-level technical support with 20+ other individuals for school wide IT infrastructure supporting 9,000+ students, faculty, and staff throughout the university. Troubleshooted hardware, software and connectivity issues for Macintosh, HP, and Dell appliances. Additionally, supported SU-Secure Wi-Fi requiring dual authentication with administered certificates for IOS and Android platforms. --Determine the best solution based on the issue and details provided by customers--Provide setup and support for public meeting rooms for workstations, AV equipment, conference phones, and Wi-Fi.--Respond to requests to send/receive files utilizing secure FTP.-- Walk the customer through the problem-solving process

Acted as a primary information source to university students, staff, faculty, and visitors for campus wide events, activities, and general information requiring the use of campus directories and databases. Doubled as the central connecting point between all departments over secure networks. Collaborated with next level managers in day-to-day coordination and management of business operational activities. Monitor, control and manage business operations to meet customer expectations and company goals. 1. Document all inventory changes and update online databases2. Manage monetary transactions3. Communicate with DA’s (desk attendants) regarding necessary updates and changes to policy and product sales. 4. Administered temporary access accounts to faculty, staff, and vendor events5. Documented inventory changes and updated online databases

--Analyzed network logs and identified brute force intrusions.--Followed attempted network intrusions to source through open ports using nmap--Physical to Virtual server virtualization using VMware--Hardware assembly and installation of OS--Diagnose hardware issues and necessary replacements.