Provide strategic, organizational, and technical leadership for PapaJohn’s Point of Sale Infrastructure products, enabling Papa John’s to lead the industry in exploring,creating, and supporting highest quality, ";customer first" experiences for our store business. Oversees a team accountable for the conception, design, development, testing, implementation,and support of POS Infrastructure components which directly impact store business. Deliver platform adoption to improve developerproductivity and application resiliency.

Led a team of 9 direct reports in developing the governance, implementation strategy, KPIs, and process for 300 plus engineers globally in supporting server hardware, configuration management, operating systems, and software development in distributed systems, and cloud environments. Maintained a multi-million-dollar budget within a -/+ 2% variance. Contributed to creating automated reporting to the Office of the Comptroller of Currency (OCC) and Sarbanes-Oxley (SOX) auditors to ensure compliance with vulnerability remediation requirements. Built emergency patching strategy and plan to remediate vulnerabilities in the wild across 80,000 distributed systems and virtual machines in 72 hours, significantly reducing risk by eliminating all threats. Agile Product Owner partnering across the enterprise to ensure that tools and services meet with applications teams and business requirements.Accomplishments:Automated all maintenance activities utilizing Ansible Tower, Python, and Blue Prism RPA significantly improving availability and development time while reducing maintenance costs by $50M annually. Developed Jira-based Agile Process Improvement plan and defect reporting process enhancing automation success from 75% to 98%. Steered efforts in creating a “High” rated vulnerability plan, ensuring remediation of 100% of “High” vulnerabilities in 30 days.Partnered with application teams to transition from distributed systems to virtualization and cloud solutions to improve the stability, scalability, and capacity of applications. Implemented a “Zero Trust” Access Management administrative control to reduce enterprise risk by eliminating all persistent and temporary network access to all systems without approval. Established Agile Kanban project leadership team that partnered to identify opportunities for improvement while removing roadblocks and waste, improving implementation success by 20%.

Managed staff of 32 in supporting all aspects of implementations for 1,200+ applications and ledBuild and Release (BAR) Engineering and DevOpsTeam in supporting 242 applications, ensuring adherence to Software Development Lifecycle Standards (SDLC), risk mitigation, business objectives, and disaster recovery.IT Change Control Manager with CTO change authority and Change Advisory Board leader for applications across the Wholesale Treasury, International, Insurance, and Trust lines of business. Executed 30,000 test environments and 5,000 production build lives and code deploymentsannually across 256 applications with no unplanned outages. Coordinated 24 consecutive quarterly enterprise releases involving 100+ applications across multiple lines of business delivered on time with zero negative impact. Manager DMZ Web Services, PKI SSL Certificates, Tealeaf, and F5 Load balancers for highly critical external customer-facing applications. Created India-based deployment, release, and change management team to provide follow-the-sun support. Managed successful merger of Wachovia and Wells Fargo deployment, release, and change management teams and processes on time and on-budget.Accomplishments:Created the overall strategy and tactical plans for the successful move of 115 applications in distributed data centers to the cloud. Achieved 93% overall audit grade while leading Change Audit Team to complete internally auditing of production change requests with no significant issues, increasing volume from 4,500 annually to 18,000 annually, while maintaining the quality of service.Received annual team member award for successful coordination of CEO Portal quarterly releases, and disaster recovery exercises ensuring customers' expectations were met while mitigating risk. Recognized for developing a process to validate 20,000+ users with access to BMC Remedy change enablement tool, facilitating quarterly validation of 100% of users.

Directed interdependent Internet application releases in conjunction with project managers, infrastructure proponents, and technicians across Wells Fargo multi-platform environment. Drove system-wide releases to on-time implementation without negatively impacting the customer experience. Authorized and rescheduled daily change requests considering interdependencies of applications and architecture, minimizing risk to the online environment. Devised software development lifecycle-related deployment process to eliminate scheduling conflicts between maintenance activities and business-related application enhancements.Led implementation strategy project to enable all maintenance in the offline data center by planning quarterly disaster recovery drills to redirect between data centers to maintain customer availability while implementing infrastructure-related projects in the offline data center. Reduced the number of resources required for data center failovers per application from 5 resources to 1 per application by implementing the F5 load balancing project automating the web and application tier failover process.

Coordinated and implemented all independent code releases for the Commercial Electronic Office portal from test environments to production. Resolved production issues expeditiously as a member of the Wholesale Internet Solutions 24x7 Production Support Team. Performed trend analysis on external applications using Tealeaf.Earned award for “New Best Process” for the design of a new process that isolated changes or scheduled changes by tier (Web, application, and database). New strategy resulted in zero backout implementations of 33 implementations since 2002.Developed a single-node deployment strategy on 4-node clusters in Business Resumption environments to fully validate on a single node while maintaining customer availability on production servers. Achieved a 30% reduction in backout rate and avoided customer impact.Reduced troubleshooting process time from 90 minutes to 20 minutes via set-up, installation, and management of the Tealeaf application on all external customer-facing applications. Application facilitated the identification of application outages and issues impacting customers.

Converted 300+ systems from Windows NT to Windows 2000. Installed various software applications. Diagnosed and resolved hardware and software issues. Ensured uninterrupted LAN service for 300 users.

Managed a team of 15 to generate numerous documents, including correspondence, evaluations, awards, messages, directives, classified materials, and reports. Earned “Navy Achievement Medal.”