Brandon Maines Email and Phone Number
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Brandon Maines personal email
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Hardworking and focused individual with a heavy background in customer service. Personally interested and experienced with technology, I am looking to gain more knowledge about the tech industry. As a quick learner, I am able to adjust to new situations promptly. Having spent over 5 years supporting IBM help desks, I have a strong sense of product management and on-site services.Supported programs include: Lotus Notes, Avaya (CMS, One-x and Communicator), Cisco AnyConnect, OpenText Socks, Internet Explorer, Firefox, Microsoft Office, VMware, Microsoft Windows Operating System, Red Hat Enterprise Linux.
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It Support SpecialistPrizm Document And Technology Solutions Apr 2023 - PresentDepew, New York, Us- Familiarized with a multitude of different software handling 200+ clients- Strong focus in Microsoft 365 administration and Google suite products for accounts- Used as a resources for onsite visits to clients for running wires, assisting on system hardware issues, or installation of other hardware, etc.
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Helpdesk Administrator IiLactalis American Group Jul 2021 - Apr 2023Buffalo, Ny, Us- Work with users globally across the entire organization for AD, Microsoft 365 and proprietary software- Traveling for site work to assist onboarding of new locations- Collaborate with senior technicians to ensure new deployments function properly- Configure and deploy new machines PXE and remote installation of necessary software -
Customer Service RepresentativeIbm Jul 2017 - Jul 2021Armonk, New York, Ny, UsServicing customers, agents and management via phone, email and live chat services. -
Hardware Subject Matter ExpertIbm Oct 2016 - Jul 2021Armonk, New York, Ny, Us- Prepared entirety of the original help desk of about 100 agents with their Linux systems.- Preparing and servicing roughly 150 new windows machines for a company wide Windows migration.- Constantly using monitoring software for agent "System Problems" auxiliary code and assisting for all IBM related issues.- Servicing roughly 40-50 issues per week with day to day agent issues across up to 300 agents.- Performing physical hardware repairs such as changing hard drives, replacing components and general cleaning.- Ensuring that our agents qualify for IBM security standards on a monthly basis.-Leading a change into installation and guidance for Work-from-Home applications and support.
Brandon Maines Education Details
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University At BuffaloGeneral Studies
Frequently Asked Questions about Brandon Maines
What company does Brandon Maines work for?
Brandon Maines works for Prizm Document And Technology Solutions
What is Brandon Maines's role at the current company?
Brandon Maines's current role is IT Support Specialist.
What is Brandon Maines's email address?
Brandon Maines's email address is br****@****alis.us
What is Brandon Maines's direct phone number?
Brandon Maines's direct phone number is +171631*****
What schools did Brandon Maines attend?
Brandon Maines attended University At Buffalo.
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