Brandon Marais Email and Phone Number

First level Application troubleshooting.Gmail admin access to action password resets and provide backup codes.Action password resets for Various applications used by the client.Log on to Users PC remotely to assist with Various cloud based application issues, mainly Clearing browser data, Cookies and cache (Usually seems to do the trick).Raising incidents to various resolver teams after 1st line troubleshooting to fix application errors.logging in to users PC’s remotely to install and uninstall applications or completing updates or downgrading applications (mainly Java as some clou based applications only function with the older versions of Java).Unlocking mainframe accounts and resetting the password.Tracking printers setup on users site remotely and getting the software installed.Assisting users with raising patching requests to their ISP’sMaking sure users proxy settings are correct for their work typeAssisting users with Active directory profile setups and adding VPN groups in order for users to have access, also assisting with MobilePass setup for VPN.These are a few examples of our day to day work operations as these vary each day.Internal short Courses completes at Computacenter:Group Information Security Policies (2018)Social NetworkingAnti-Bribery and Corruption (By EN law)Information Security (By EN Law)Handling information: Data PrivacyCYOS FLA2 completed successfullyPromoted from Senior to FLA3 (as 3rd Party Queue Manager)Moved over from 3rd Party Queue Manager to Lead Analyst on the Morrisons Service Desk.FLA3 CYOS successfully completed.

First level of support given to offshore clientsSetting up of business services and business phonesRestoring faults on customers phone linesFixing and assigning of IP addressesADSL / Broadband setup and educationADSL / Broadband support and connection confirmationEMAIL support setup and education Microsoft outlook programmesModems, Routers and ATA’s remote setup, installation and configurationDesktop support for PCs with Windows XP, Vista and Windows 7 and 10Browser troubleshooting for Internet Explorer, Mozilla FirefoxTroubleshooting customers internet connectivity issuesResolving the issues, taking ownership and ensuring the relationship remains.