Brandon Mares Email & Phone Number

Dallas, Texas, United States

• As part of the management team, played a critical role on the ground level in leading HIDE’s grand opening; oversaw operations impacting upwards of 500 patrons daily while helping to grow weekly revenue from ~$30K to.
• Supervised, trained, and mentored staff of 35 hospitality professional; led onboarding, training, scheduling, and more
• Managed day-to-day operations, including opening/closing, invoice verification/categorization, time off requests, etc.
• Engaged with the leadership team—including ownership, management staff, and beverage directors—to review training best practices, menu optimization, promotional sales, event planning/recap, and revenue goals
• Directed the development and implementation of new policies and utilized feedback to amend ineffective procedures
• Coordinated with community partners to facilitate private events while conveying a positive company reputation

Dallas, Texas, United States

• Supervised business operations of an established scratch-kitchen restaurant to meet staffing and profitability goals
• Directly managed front of house staff, including 30 employees; supervised onboarding, as well as ongoing training
• Managed $25K in weekly inventory and placed orders for hundreds of units in beer, wine, and alcohol
• Solely held accountable for the restaurant’s sanitation program, providing weekly updates to ensure compliance
• Oversaw staffing for private events, working closely with the event planning team to coordinate weddings, business meetings, etc.; directly engaged with high-net worth clints to ensure a positive guest experience
• Drove sales by partnering liquor representatives and brand ambassador to host promotional events and served as first point of contact for local/national bands, ensuring a positive experience for entertainment groups

Waco, Texas, United States

• Performed all standard operation duties of management during store manager off-time
• Aided in training and coaching staff to achieve and maintain high level of patron satisfaction
• Provided solutions to various situations for both delivery drivers and patrons
• Provided organization and management aid during busiest holidays

Waco, Texas, United States

• Placed, received, and organized shipments of supplies, ingredients, and alcohol to maximize freshness and efficiency of product usage
• Responded to customer needs in order to provide excellent customer service as well as solved problems throughout the restaurant
• Guided and instructed all staff from back of house to front of house and bartenders to provide timely and friendly service
• Provided excellent hospitality to all guests and developed connections to establish loyalty
• Practiced menu cocktails and timeless classics as well as modified recipes to meet customer needs