Brandon Mares Email & Phone Number

Dallas, Texas, United States

• As part of the management team, played a critical role on the ground level in leading HIDE’s grand opening; oversaw operations impacting upwards of 500 patrons daily while helping to grow weekly revenue from ~$30K to $70K+ • Supervised, trained, and mentored staff of 35 hospitality professional; led onboarding, training, scheduling, and more • Managed day-to-day operations, including opening/closing, invoice verification/categorization, time off requests, etc. • Engaged with the leadership team—including ownership, management staff, and beverage directors—to review training best practices, menu optimization, promotional sales, event planning/recap, and revenue goals• Directed the development and implementation of new policies and utilized feedback to amend ineffective procedures • Coordinated with community partners to facilitate private events while conveying a positive company reputation

Dallas, Texas, United States

• Supervised business operations of an established scratch-kitchen restaurant to meet staffing and profitability goals• Directly managed front of house staff, including 30 employees; supervised onboarding, as well as ongoing training• Managed $25K in weekly inventory and placed orders for hundreds of units in beer, wine, and alcohol • Solely held accountable for the restaurant’s sanitation program, providing weekly updates to ensure compliance • Oversaw staffing for private events, working closely with the event planning team to coordinate weddings, business meetings, etc.; directly engaged with high-net worth clints to ensure a positive guest experience • Drove sales by partnering liquor representatives and brand ambassador to host promotional events and served as first point of contact for local/national bands, ensuring a positive experience for entertainment groups

Waco, Texas, United States

• Performed all standard operation duties of management during store manager off-time• Aided in training and coaching staff to achieve and maintain high level of patron satisfaction• Provided solutions to various situations for both delivery drivers and patrons• Provided organization and management aid during busiest holidays

Waco, Texas, United States

• Placed, received, and organized shipments of supplies, ingredients, and alcohol to maximize freshness and efficiency of product usage• Responded to customer needs in order to provide excellent customer service as well as solved problems throughout the restaurant• Guided and instructed all staff from back of house to front of house and bartenders to provide timely and friendly service• Provided excellent hospitality to all guests and developed connections to establish loyalty• Practiced menu cocktails and timeless classics as well as modified recipes to meet customer needs