Brandon Mark

Brandon Mark Email and Phone Number

IT Specialist @ U.S. Department of the Treasury
washington, district of columbia, united states
Brandon Mark's Location
Atlanta, Georgia, United States, United States
Brandon Mark's Contact Details

Brandon Mark personal email

n/a
About Brandon Mark

Brandon Mark is a IT Specialist at U.S. Department of the Treasury. He possess expertise in information technology, networking, call centers, technical support, troubleshooting and 21 more skills.

Brandon Mark's Current Company Details
U.S. Department of the Treasury

U.S. Department Of The Treasury

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IT Specialist
washington, district of columbia, united states
Website:
treasury.gov
Employees:
9147
Brandon Mark Work Experience Details
  • U.S. Department Of The Treasury
    Information Technology Specialist
    U.S. Department Of The Treasury Jan 2024 - Present
    Atlanta, Georgia, United States
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  • Tiverity
    Computer System Analyst
    Tiverity Apr 2019 - Jan 2024
    Greater Atlanta Area
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  • Leidos
    Network Communications Engineer
    Leidos Feb 2016 - Apr 2019
    Greater Atlanta Area
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  • Home Depot
    Workforce Real Time Analyst
    Home Depot Nov 2015 - Feb 2016
    Greater Atlanta Area
    Anaylze and determine best time to conduct off-line activities while maintaining service/productions levels. Attends staff planning meetings, facilitates daily meetings to discuss results for previous day and plans for current and future days. Documents and recommends improvements of workforce management processes. Provides detailed analysis and recommendations for staffing levels during special events, such as holidays Develops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates NATURE AND SCOPE
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  • Assurant Specialty Property
    Hazard Intraday Analyst
    Assurant Specialty Property Aug 2013 - Nov 2015
    Duluth, Georgia
    Manage service levels of assigned clients while optimizing the scheduling of call center associates by assisting with attendance tracking. This includes creating and distributing attendance reports, monitoring schedule adherence/compliance, recognizing problem areas and taking appropriate actions for improvement.Serve as business continuity resource to allocate calls and close/reopen lines as needed. Operate as part of a virtual team to support three sites across the country
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  • Comcast Cable
    Workforce Analyst
    Comcast Cable 2012 - 2013
    Responsible for preparing accurate and timely forecasts in a high volume contact center. Analyzes the Customer Service Center's efficiency and customer service performance and monitors agent occupancy in regards to call arrival patterns. Works with moderate guidance in own area of knowledge. Monitor real-time adherence and call statistics and communicate with Supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day.
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  • Nco Group
    Senior Desktop Support Analyst
    Nco Group Jun 2007 - Apr 2012
    Document and resolve technical issues surrounding Windows NT, Windows 2000, Windows XP, Windows 7 Professional, MS Office Suite, Internet connections and hardware/peripherals. Set up equipment for employee use, performing or ensuring proper installation of network cable, operating systems, and appropriate software. (Microsoft Active Directory, Microsoft Exchange Server, IEX, CMS/Avaya, SQL Server 2005, Visual Studio 2008.)
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Brandon Mark Skills

Information Technology Networking Call Centers Technical Support Troubleshooting Windows 7 Active Directory Exony Aspect Wfm Windows Xp Vendor Management Process Improvement Telecommunications Java Progamming Microsoft Sql Server Iex Total View Tcp/ip Quantitative Analytics Problem Solving Data Analysis User Analysis Network Administration Network Security Project Coordination Strategic Planning Team Leadership

Brandon Mark Education Details

Frequently Asked Questions about Brandon Mark

What company does Brandon Mark work for?

Brandon Mark works for U.s. Department Of The Treasury

What is Brandon Mark's role at the current company?

Brandon Mark's current role is IT Specialist.

What is Brandon Mark's email address?

Brandon Mark's email address is bm****@****tin.com

What schools did Brandon Mark attend?

Brandon Mark attended Colorado State University-Global Campus, Guilford Technical Community College.

What skills is Brandon Mark known for?

Brandon Mark has skills like Information Technology, Networking, Call Centers, Technical Support, Troubleshooting, Windows 7, Active Directory, Exony, Aspect Wfm, Windows Xp, Vendor Management, Process Improvement.

Who are Brandon Mark's colleagues?

Brandon Mark's colleagues are Richard Pitts, Deborah Distel, Linda Barra, Brad Cynthia, Markous Gayle, Msm, Sue Pace, Yvonne Bellamy.

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