Brandon Mayo Email and Phone Number

• Responsible for adding SSL certificates for networking tools to harden servers.• Responsible for scheduling and patching of Palo Alto Firewalls• Maintained Cisco DNA Center, Solarwinds, and Netbrain networking tools for Altria.• Manage and monitor Altria’s network tools using the tools to design and find network solutions• Designed critical TACACS+ server infrastructure that was deployed in Azure to allow Altria to migrate MSPs, project was designed and completed within the critical time sensitive transition• Configured Cisco routers and switches • Built Switches and Router configurations for new warehouse locations. Set up SSH and SNMP monitoring for new devices at sites. Tested with Solarwinds• Designed and implemented complex network solutions utilizing various Cisco technologies, including VLANs, VRF, BGP, OSPF, and EIGRP • Troubleshoot and resolve issues related to routing protocols, switching technologies, and network security • Implemented advanced security features on Cisco routers and switches, such as ACLs, VACLs, and Port Security • Maintained and updated the network documentation, including network diagrams, configuration files, and change management records • Stayed up-to-date with the latest industry developments and advancements in Cisco technologies, and continuously sought opportunities to improve network performance and reliability.

Non Profit dedicated to decreasing the income and wealth gap in minority communities through teaching entrepreneurship and computer skills. Our goal is to provide real world experience and skills to people looking to change their families wealth for generations to come.

• Captured network traffic logs for analysis with wireshark• Used Snort to detect alarms and alerts in network traffic • Expertise in working with firewalls, servers, Cisco routers and switches, Ubiquiti access points, and virtual machines • Configured and managed firewall security rules to ensure network protection and prevent unauthorized access • Administered and maintained Windows and Linux servers, including installation, configuration, and patch management • Configured and managed Cisco routers and switches remote access VPN • Deployed and managed Ubiquiti access points for wireless network coverage and optimized network performance • Virtualized servers using Hyper-V and VMware, reducing physical hardware requirements and improving disaster recovery capabilities • Managed virtual machine resources, including network, storage, and security configurations • Implemented advanced security features on firewalls, servers, and network devices to prevent cyber-attacks and data breaches • Continuously monitored and optimized network performance, ensuring high availability and reliability of critical systems.

Utilized basic TCP/IP knowledge such as ipconfig to troubleshoot client workstations Remotely upgraded over 1000 customer service agents proprietary program located in 5 different states in 3 days with team by using remote desktop technology Lead a one man field support team for the entire call center department.Reported tickets and used ticketing system to resolve inquiries.Resolved solution central program issue for call center department when program was not properly loading for customer service agents during peak hoursInstalled peripherals and associated client software for call center agentsTracked and reported daily computer issues and knowledge to find increase in bugsManaged clients laptops as well peripherals and other hardware and assetsDesktop image deployment

Installed computers in training room for new training classReset users passwords and emulated user's experience to troubleshoot website issuesPromoted to tier 2 within 4 months based on member service skills, member surveys, inquiry resolution, and schedule adherence