Brandon Mccarthy Email & Phone Number

Massachusetts, United States

Mashpee, MA | Chatham, MA | Nantucket, MA | Newport, RI | Sag Harbor, NY | Westport, CT | Greenwich, CT

Boston, Massachusetts, United States

Nantucket, Massachusetts, United States

New York, New York, United States

New York, New York, United States

• Shifted focus to the West Side market of Manhattan to open our newest location on the Upper West Side as well as our Hudson Yards Mall location•Leader of the two lower Manhattan locations, our flagship on Prince St. in SoHo and and our location on Bleecker St. in the West Village

Boston, Massachusetts

•Oversaw the daily operation of two Flagship locations in Manhattan each producing 2 Million+ in sales per year, while continuously comping 20-30% monthly over LY. Promoted to oversee NSO in new NYC market•Communicated with the Director of Retail, in addition to other corporate stakeholders, on such issues as merchandise distribution, merchandise assortment plans, inventory control, advertising, personnel, compensation review, staffing, training, POS and a variety of other disciplines.•Traveled to multiple locations throughout the East Coast to train and develop new store leadership teams and assist in new store openings. •Performed budgeting, forecasting and business planning of inventory control and operational expenses with monthly P&L analysis. Manage and measure store progress and results against key targets and sales goals•Helped build the Faherty Brand company image by collaborating with customers, government, community organizations, and employees to increase brand awareness along with organizing and leading highly successful in-store events to drive consumer traffic and sales.•Pursued, attracted, coached and retained talented candidates for key roles. Developed and promoted multiple team members into leadership positions.•Piloted and launched new technology within stores to increase client engagement in a direct to consumer environment

Boston, Massachusetts

Lynnfield, Massachusetts

*Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.*Supports store to meet and exceed store financial goals *Measure and develop crew performance goals to increase profitability *Actively looks for opportunities to drive additional sales and traffic *Supported the Nantucket and Boston stores working as a team player to help support the business.*Successfully completed an extended project by running one of our seasonal Pop Up location over the duration of the 2017 holiday season.*Developed customers into repeat shoppers though information gathering, customer follow-up and email capture *Maintained a welcoming, fun, engaging, energetic yet professional store environment that adhere to all HR policies and laws *Created schedules to support an engaging customer service environment *Built an environment that fosters open and respectful communication with crew and HD partners *Maintained talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking *Ability to plan, manage time, and make decisions in a fast-paced environment

Nh | The Mall At Fox Run | The Mall At Rockingham Park

•Oversee daily store operations while adhering to company standers•Conducted interviews and actively recruited outgoing individuals to join our diverse team•Continuously trained staff and worked on the development of our employees making them the best they could be•Oversaw brand senses in the store by successfully completing monthly floor sets and store updates•Fostered customer loyalty by actively engaging with our customers and creating a customer centric environment•Assisted the store in becoming one of the top three in the country for the greatest percentage increase in customer loyalty in the form of our free rewards program ClubCali •Actively engaged in asset protection by making it a priority for managers and associates alike to be aware of our AP goals, procedures and initiatives •Consistently met and exceeded our stores revenue projection for the day and in comparison to the year prior while continuing to focus on ways to increase sales

Newport, Ri | Portsmouth, Nh

•Greeted, registered, and assigned rooms to guests using a POS terminal.•Managed and expedited housekeeping operations throughout the day ensuring guest satisfaction.•Communicated with the GM and oversaw the daily operation of the hotel in his absence.•Created breakfast for 30 to 70 plus guests while managing food costs and adhering to state and local sanitation and food laws.*Worked with guests to create a memorable New England vacation while providing exceptional concierge guest service by planning excursions, dining plans and daily activities around Newport, RI and Portsmouth, RI•Assisted in the training of new employees and upholding company standards.

Disney Springs

•Assisted Guests in purchasing tickets for Cirque Du Soleil La Nouba while maintaining the Four Keys basics. *Proficient in Magic and ATS creating a seamless guest experience.•Scanned tickets and directed Guests to their seats while maintaining a safe environment for performers, cast members and guests.•Welcomed Guests to Disney Springs and provided area information while assisting with directing Guests to retail, dining, and entertainment areas.*Provided concierge services on the spot using my knowledge of Disney Springs and the Walt Disney World Resort to create a memorable and efficient vacation for each guest.

Disney'S Hollywood Studios

•Provided exceptional Guest service by creating a welcoming environment, interacting with guests, and creating Magical Memories.•Operated cash registers and cash aprons, organized floor displays and maintained company standards.•Worked closely with a diverse group of Cast Members to provide exceptional seamless Guest experiences.*Partnered across multiple lines of business such as photo pass, guest relations and attractions to create Magical Moments for our Guests.

Newington, New Hampshire

•Tasks include sales and customer communication, as well as closing and opening the store. •Assisted in keeping a clean and organized stock room.•Maintained a knowledge of current sales and promotions, as well as company history.•Controlled merchandise within the store and maintaining company standards such as but not limited to: forms. lighting, photo marketing, and fragrance presentations.

Scarborough, Maine

•Billed and managed patient accounts pertaining to emergency services.•Routinely kept in contact with patients and insurance companies through phone, email, and face-to-face interactions. •Trusted with confidential patient information such as credit card numbers, insurance policies, and social security numbers.•Strict attention to detail due to time sensitive and confidential information.

University Of New Hampshire Paul College Of Business And Economics

•Responsible for purchasing and renting all dining room pieces including chairs, tables, lighting, flowers, and music•Assisted in the training of 60 new employees, as well as the daily leadership of 20 employees.•Worked closely with vendors ensuring the best possible prices and maintained working relationships for the future.

Northeast Harbor, Maine

•Assisted in fixing guest concerns and providing service recovery.•Anticipated guest needs and provided exceptional guest service by greeting, registering, and assigning rooms to all guests.•Assisted guests in planning their trips while staying at our property. •Housekeeping responsibilities included, tending to the laundry, upkeep and cleaning of all guest rooms as well as the lobby.

Hospitality Management, Hospitality Management, Senior

Activities and Societies: Animal Welfare Alliance

Certification

Received Bartenders Certification, Servsafe certification and Intensive training from licensed bartending and hospitality school serving.