• Support 2 teams by building out 4 internal web applications and managed projects, ensuring support and management for local staff members and overseas staff • Collaborate with teams in China to align business needs and identify opportunities for improvement including a path and plan for reaching a full digital transformation• Champion the identification and prioritization of information system improvement projects by gathering and analyzing user stories, ensuring alignment with company objectives and strategic goals • Develop and implement new processes such as paperless workflows by working across 4 product teams, improving operational efficiency and effectiveness• Lead and execute digital transformation projects by managing the full project development lifecycle, driving project effectiveness and presenting impactfulness to leadership and key stakeholders• Mentor and support team members by fostering talent development and understanding training needs, resulting in improved skill sets and greater alignment on team goals• Leveraged Power Query & Power BI for financial forecasting & data analysis across departments, driving efficiency & informed decision-making.

• Managed team of 12 responsible for providing technical reports for major clients by providing direction and support, ensuring production control and team effectiveness• Identified operational challenges by facilitating production meetings and partnering with global stakeholders, maintaining key relationships and driving operational excellence• Developed and implemented work from home practices to drive paperless operational workflows, reclaiming 45K in labor costs instantly and 175K by the end of the year• Transformed an under-performing to high-performing team by implementing new processes, ensuring timely and accurate reports to clients and increasing project responsibilities from 7 to 24 per team member • Deployed conversion tracking codes to capture impressions, click through rates, and other KPIs in collaboration with the web team in France, resulting in the launch of the new local website and improved data• Partnered with help desk team members in India and application teams in Asia to build, test, maintain, and deploy various applications by leading Daily Scrum meetings, ensuring effective project management and adherence to timelines

• Turned around staff, reduced head count, and improved team performance while managing 6 direct and 25 indirect reports across Softlines product testing. • Developed training modules for “My Learning” capability developing wide audience rapidly; advanced to Regional Administrator.• Mentored high-potential employee to develop Excel-based form to streamline reporting efforts.• Led pricing and streamlining of quote process using highly technical skills including Microsoft Field Codes • Investigate viability for paid online advertising and drove digital marketing efforts with limited budget of $60K annually; engaged 3rd party digital advertising agency and formalized digital strategy.• Developed client facing guidance documents and internal lab facing technical interpretation documents utilizing AutoCAD 365.• Interfaced with integrated laboratories by collaborating with directly with customers to understand needs, resulting in the creation of technical documents and solutions to improve user experience and productivity • Conducted user acceptance and proof of concept testing with end users as liaison to Operational Excellence Team in Greater China, adhering to a company mandate to share local best practices with executives while providing greater communication transparency• Built client facing documentation and internal lab facing technical interpretation documents using expertise and best practices, effectively translating complex and technical information into user friendly documents • Curated client facing YouTube channel by developing and implementing roadmap for social media ambassadors, resulting in a cross-collaboration effort to improve social media presence and content creation

• Led highly repetitive projects encompassing Robotic Process Automation (RPA), positively impacting efficiency for procedures including data entry of administrative information, shipping information, and complete web applications; reduced process time and number of employees needed significantly. • Served as Regional Coordinator for deployment of proprietary systems; drove complete feedback loop between application team, program management, and operations staff for various technical and administrative aspects.• Selected to address urgent situations within laboratories and facilitate process improvements • Deployed combined global and local efforts to provide ongoing support to TA teams.Managed product testing and reporting for regulatory compliance, safety, quality, and performance, ensuring timeliness, accuracy, and compliance in alignment with company standards• Automated highly repetitive projects by implementing improved processes and standards, reducing process time and headcount significantly while improving efficiency• Developed and implemented new, local test assignment workflows, simplifying technical aspects while deploying improved functionality in collaboration with IT Business Solutions, Product Test Engineers, and Test Technicians

• Implemented Safety/Respiratory Protection Plan and exceeded Quality Manual practices for digital data collection. • Obtained Train the Trainer Certification; provided training to operation team on testing methods. • Organized and monitored workload to meet and exceed laboratory turnaround time and client expectations. • Mentored and developed Coders for document automation tasks and deployment and Test Technician staff on required skills, best practices, and continuous improvement principles. • Created video library of tests and procedures still in use today. • Analyzed test procedures and recommended best practices; identified opportunities to introduce error or bias into testing.• Cross-trained Technician and back-up Engineer on nearly 30 flammability methods. • Developed Textiles binder to assist labs in Americas with fabric flammability, identifying gaps in testing and correlating best practices with Technical Services.