Sales Manager
CurrentList of Duties as Sales Manager:• Accountability for assisting in meeting and exceeding guest satisfaction and sales targets (10% over LY), which includes Sales per Guest (SP), Gross Margin, (Digital) Net Promoter Score and other key performance metrics.• Responsibility for coaching sales technique and sales performance for the retail sales associates (RSA).• Managing all departments in the showroom as directed by the HR/OPS, COO, CEO.• Reviewing sales including margins, volume, quotas, and closing ratios while suggesting future goals.• Assisting the HR/OPS, COO, CEO with customer related issues escalating above sales associates.• Working with the Visual designer regarding product placement.• Reporting changes in policy and other information to staff members.• Providing exceptional leadership to the sales, guest experience, and visual teams as portrayed by the HR/OPS, COO, CEO.• Coaching members of the staff to build individual and team success in a professional manner.• Learning about budgeted administrative costs including wages and supplies.• Gaining an understanding of performance of employees and assisting them as applicable.• Ensuring complete and adequate documentation of procedures and tasks completed.• Completing various report functions in a timely manner.• Assisting with hiring, training, and coaching the sales team.• Assisting the HR/OPS, COO, CEO with preparing and administering performance evaluations for assigned staff.• Providing timely and effective communications.• Attending weekly manager meetings and monthly staff meetings.• Managing day to day responsibilities such as; Billing, Financing Filing and Applications, Bank Deposits and Cash Audits.• Other duties as assigned, essential or otherwise.
