Course Assistant for API 102A, an MPP core economics class: Resources, Incentives, and Choices II: Analysis of Public Policy

• Produced "Emerging Strategies in Affordable Housing" report to support the newly elected St. Pete, FL Mayor Ken Welch• Conducted affordable housing literature review and in-depth stakeholder interviews to provide the administration with preliminary recommendations and analysis on urgent housing crisis• Selected through the Taubman Center for State and Local Government at Harvard Kennedy School to support the transition of newly-elected Mayor Ken Welch

● Lead day-to-day marketing strategy as the Google liaison to Fortune 500 companies in a rotational account management program. Oversaw $35 M in annual advertising spend. Completed rotations include: ADT Security Services (Home Consumer Services vertical), Publishing (Media & Entertainment vertical)● Conducted search brand analyses for clients to provide insights around growth opportunities which led to $500K in new spend ● Pitched and executed a search optimization strategy, leading to… Show more ● Lead day-to-day marketing strategy as the Google liaison to Fortune 500 companies in a rotational account management program. Oversaw $35 M in annual advertising spend. Completed rotations include: ADT Security Services (Home Consumer Services vertical), Publishing (Media & Entertainment vertical)● Conducted search brand analyses for clients to provide insights around growth opportunities which led to $500K in new spend ● Pitched and executed a search optimization strategy, leading to $1M in new revenue Show less

● Delivered effective customer service, troubleshooting and resolving complex resolving product issues that directly affected the launch of marketing campaigns and impacted daily revenue. On average, resolved 7-10 complex consult tickets per week ● Consistently exceeded performance metrics including customer satisfaction rate and quality assurance standards

Provided support, peer education, conflict mediation, policy enforcement, emergency management, and event planning for a floor of 18 student residents. Performed administrative shifts to monitor the safety of students throughout the residential college. Served as a liaison between first-year students and the college administration.

I provided stellar customer service when dealing with patrons in the Ticket Office. I was responsible for selling tickets, answering phone calls, checking emails, and being knowledgeable of events taking place on campus.

● Delivered outstanding customer service to advertisers and publishers by providing consultative advice and troubleshooting technical issues. Received a customer survey satisfaction rate of 94.8% with 98.4% of issues being resolved within 24 hours● Evaluated advertisers’ Google Ads campaigns and implemented creative solutions to optimize performance

● Conducted interviews with Mayors and City Administrators across Ohio and quantitative analysis to understand how state government cuts impacted local municipalities which contributed to a report recommending for the restoration of the Local Government Fund and the allocation of additional funding to health and human services ● Coordinated with outreach director to build extensive lists of 250+ community contacts and brainstormed innovative ways to establish new relationships within the… Show more ● Conducted interviews with Mayors and City Administrators across Ohio and quantitative analysis to understand how state government cuts impacted local municipalities which contributed to a report recommending for the restoration of the Local Government Fund and the allocation of additional funding to health and human services ● Coordinated with outreach director to build extensive lists of 250+ community contacts and brainstormed innovative ways to establish new relationships within the community Show less

● Engaged with residents and small business owners to better understand the community’s diverse needs through social events and one-on-one meetings and wrote 10+ profile stories which were published in the South Euclid’s Magazine● Developed a marketing strategy for a City Hall Open House, bringing more than 300 residents together ● Temporarily served as Mayor’s Executive Assistant and handled phone and email correspondence● Received personal recommendation letter from Mayor

Greeting customers as they were shopping in the store, maintaining the cleanliness of the display tables and assisting customers with their purchases.