►HOW I APPROACH WORKOperations is where companies succeed or fail. It is one thing to sell a service, it is quite another to provide a one-of-a-kind customer experience that surprises, delights, and keeps people coming back again and again. The best companies create operational processes that turn consumers into lifelong customers. I overdeliver and make seemingly impossible things happen by developing systems and processes. ►HOW I MAKE AN IMPACT• Building, leading, and scaling enterprise-level business review processes and programs to maximize business impact. • Developing and implementing strategic objectives and goals in alignment with organizational Mission and Core Values.• Recruiting, hiring, mentoring, and managing productive teams.• Driving new product expansions.• Assessing, recommending, and implementing diversity, equity, and inclusion policies and programs. • Ensuring compliance with policies, procedures, and regulations. • Overseeing sales, marketing, budgeting, and service operations. ►MY CORE COMPETENCIESTeam Development, Leadership, Performance & Profit Growth, Policy & Procedure Development, Operations, KPIs, Efficiency Improvement, Business Development, Strategic Planning, Customer Relations, Problem Resolution, Process & Systems Creation►MY MANAGEMENT STYLEI believe great management comes from the ability to listen. Starting from this point helps those you are leading feel empowered that what they say matters and that action is taken after a true understanding of the situation has been achieved. From there, all that is left is to take action and take the first step toward the solution. ►WHAT I’M MOST PROUD OFTaking Gloveworx from a brand that was going to go out of business in three months to expansion into some of the hottest markets in the United States including Ground Zero in the World Trade Center. ►TOOLS & TECHNOLOGIESMicrosoft Office Suite (Word, Excel, PowerPoint) ▪ Monday.com ▪ Asana ▪ Teamwork.com ▪ Google Suite ▪ Zoom ▪ Glofox ▪ EMMA ▪ Mind Body Online ▪ Adobe Acrobat ▪ Lucidchart, Smartabase ▪ EDGE10 ▪ MyZone ▪ Fitmetrix ▪ Paychex►WHAT I DO AFTER WORKI have a lot of hobbies. Some of my favorites include Surfing, Classic Car restoration and motorcycles. Something unique about me is that I’ve been to North Korea. ►CONTACT MEI can be reached at Brandon.mcgill2018@gmail.com