Facilitate follow up through all channels of communication and provide white glove treatment to all prospects and existing customers.Drive sales through multiple platforms including Slack, Podium, and walk-in leads.Generated 2 million in annual revenue for the organization within the first year of hire.Effectively communicate within multiple internal departments along with external third party contractors to ensure timely delivery.

Serve as the key point of contact and relationship lead for a portfolio of customersUnderstand customer s business objectives and advise on product usage to achieve desired goalsTrain customers on existing and new product featuresLead weekly and monthly customer meetings and quarterly business reviewsManage renewals and expansions of customersProvide product feedback and new features requests to Conversica s product teamDrive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue through resolutionCollaborate with other team members and departments across Conversica to deliver success for customer

Promoted to Dealer Services as a liaison to the company’s highest dollar key, international, and military accounts such as Amazon and:• Work directly with inventory planners to ensure orders/forecasts align with inbound purchase orders and service goals• Ensure that all orders align with special programing/price groups • Manage order entry/forecasts, and order book management• Develop SOPs for RMA’s/Credit & Rebills/inventory availability in the Dealer Services Department• Vetting Customer Onboarding Packets for Sales Team• Proficient in Microsoft NAV and Office Programs

• Managed dropship accounts and direct sales from our website • Provided excellent customer service with a positive attitude and professional demeanor • Managed pro-deal program approvals and sales• Processed warranty orders and replied to customer inquiries in a timely manner

• Climbing, camping, and kayak sales specialist who provided clients with product information • Utilized innate interpersonal skills to quickly become reliable and proficient to customer excellence• Maintained floor inventory and assisted store manager with distribution of merchandise to applicable departments

Guided clients on both day and multi-day trips with my experience of traveling on marine waters; strong leadership abilities in outdoor situations; ability to lead detailed discussions on marine natural history with transportation of gear and preparation of food for clients.