Brandon Meaux Email and Phone Number

As a Solutions Architect for MyChart at Nemours, I specialize in the design and deployment of comprehensive MyChart solutions within the Children’s Health sector. My role demands a strong focus on the server-side aspects of MyChart's architecture, distinguishing my work from that of a standard MyChart analyst. Here are the key responsibilities and achievements in my position:Architecture and Design: Developed secure and scalable solutions for MyChart by collaborating with cross-functional teams to understand business needs and translate them into technical specifications.Development and Configuration: Configured MyChart server build, applied Epic updates, and managed Interconnect, Kuiper, Strings Manager, SSO, and web services, ensuring a robust backend infrastructure.Strategic Planning: Coordinated planning and scheduling of software deliverables, aligning them with the organization's objectives and timelines.Deployment: Actively participated in the deployment process, contributing to seamless releases and occasionally working beyond regular hours to ensure success.Documentation: Authored comprehensive documentation for solutions designed, ensuring clarity and continuity in operations.Training: Led training sessions for teams to ensure a deep understanding of the MyChart solutions implemented, enhancing team capabilities.Analysis and Improvement: Conducted regular analysis of features and architecture to identify and act on opportunities for improvement.Technical Support: Provided expert-level testing, troubleshooting, and analytical support for complex system issues, delivering effective solutions.

Responsible for supporting the administration of Windows/Linux server infrastructure along with major applications and deployments such as Citrix Xenapp, VMware Vsphere and Airwatch MDM, SQL and IIS. Also responsible for maintaining and upgrading Epic Systems EHR servers, along with various other applications. Additional responsibilities include: Troubleshooting application and server performance issues across the network, being level 3 support for incidents escalated through our desktop and NOC teams, maintaining monitoring system, and coordinating projects.Notable Accomplishments: -Took the existing Azure cloud DR environment that was performing poorly and updated it into something that was functional, scalable and automated.-Implemented infrastructure monitoring and alerting from the ground up, creating a simple, easy to use dashboard to show what's down at a glance when issues were reported. This resulted in faster incident resolution, less downtime, and higher patient satisfaction for our organization.-Singlehandedly deployed multi-factor authentication to the entire organization rapidly on important systems to combat looming cybersecurity threats during Covid. -Quickly developed a virtual visit solution at the beginning of Covid, when many options didn't exist and allowed patients to get to speak to family members and also physicians/nurse staff to treat patients remotely, greatly improving nurse staff morale and patient experience.

-Work as a level 2 support for troubleshooting, parts replacement, system upgrades and deployments, and repair on client assets for 1000+ users at St. Mary's of Michigan hospital locations.-Help keep track of hospital assets and dates to facilitate smooth system replacements and refreshes.-Manage time wisely to keep high time on task and ticket closure numbers.-Coordinate with client end users on expectations and availability to conduct managed client services.-Identify potential issues that could adversely impact end user experience and follow through on action steps.-Strive to meet all client SLA's and customer satisfaction goals based on ticket priority.-Work in a clinical area and provide support for clinical applications

-Closed 100-125 tickets a month on average while maintaining the SLA time-frame 98% of the time.-Maintained 95% positive feedback through Dell surveys.-Kept accurate documentation in the clients’ ticketing systems to streamline future service calls-Responsible for calling and scheduling times to go onsite for repairs in a professional manner.-Replaced components in Dell desktops, laptops, and servers that were diagnosed by the call-center. When necessary, performed on-site troubleshooting, then coordinated with both the parts depot and customer to schedule a repair, reducing downtime and improving our relationship with the customer -Work as outsourced on-site level 1 IT support for Hub International, Quest Diagnostics, and Lexmark.-On call as an emergency response technician for 7-11 convenience store POS systems.