Brandon Mitchell Email & Phone Number

Cincinnati, OH, US

Lebanon, Ohio

• Managed a client list consisting of over 800 clients.
• Analyzed player data to predict current gaming trends.
• Utilized relationships and internet searches to gather information not shown in our database.
• Relied on CRM to input data on VIP players and to make determinations on current and future gaming comps.
• Collaborated with multiple departments to ensure accurate information is being tracked. Tracked players past gamingto determine future theoretical numbers.
• Responsible for developing new clients and maintaining relationships with existing clients.

Lawrenceburg, Indiana

• Managed a comprehensive client list consisting of over 2,300 VIP players.
• Developed business initiatives that identified and targeted revenue potential within key market segments includingacquisitions, play consolidation and retention
• Created, prepared, promoted and hosted a variety of client development events. Set up various complementaries forclients as well as created promotions, drawings, meet-and-greets and other events..
• Resolved conflicts on the casino floors for various departments.
• Established lasting relationships with customers by providing excellent customer service that catered to their needs..
• Managed Sales Force software to track sales, calls, quotas, and customer data.

Lawrenceburg, Indiana

• Assisted the Client Development and Account Managers with their daily tasks. Answered their phone messages, responded to emails and greeted their in-person clients.
• Worked in a call center and client walk-in office.
• Managed a number of client development programs.
• Established and maintained long-term customer relationships.
• Managed data entry, filing, and records management processes regarding customer accounts.
• Managed a variety of the organization’s marketing projects.

Lawrenceburg, Indiana

• Provided outstanding customer service.
• Created new accounts, issued complimentaries, answered general questions from the customer.