Brandon Molina Email & Phone Number

Smiths Station, Al, Us

Smiths Station, Al, Us

Bethesda, Maryland, Us

Cloud & InfrastructureReduced overall backlog of active Defects impacting the DHA environment by 71% in less than 1 year.Created automated reporting systems to inform and supply actionable takeaways for individual Military Treatment Facilities(MTFs/Hospitals) to reduce incident backlog across the DHA environment.Led a cross-functional team responsible for defect identification, tracking, and resolution, improving overall product quality.Developed and implemented defect management processes, reducing defect resolution time by 63%Coordinated with development, QA, and support teams to prioritize and resolve high-impact defects, ensuring timely deliveryof critical fixes.Conducted root cause analysis and implemented preventive measures, resulting in a significant reduction in recurring defects.Managed defect tracking system, ensuring accurate documentation and reporting for all identified issues.Provided regular status updates to stakeholders, including detailed reports on defect trends, root causes, and resolutiontimelines.Improved communication and collaboration between teams, resulting in faster issue resolution and enhanced product stability.Trained team members on best practices in defect management and tracking tools, fostering a culture of continuousimprovement.Successfully managed concurrent projects with cross-functional teams, meeting deadlines and staying within budget.IBM Jazz LMT experienceFacilitated communication between Defense Health Agency Teams, Executives, Oracle Cerner, Leidos, and Stakeholders toensure smooth project execution and resolution of challenges.

Fairfax, Va, Us

Serves as both the lead technical integrator as well as project manager for all site-specific migration activities for an assigned site and is responsible for end to end project management tasks. Thoroughly understands scope and requirements, estimate deployment duration, and oversee the implementation of all project requirement while managing cost, schedule, and performance risks. Oversees several project resources, onsite migration activities, and collaborates with various entities with the applicable program and the sponsor health information technology directorate during different phases of the project in a highly matrixed organizational construct. Communications between project sponsor, stakeholders, customers, senior leadership, site executive staff, and site technical staff as well as collaboration between interdependent projects leads. Leadership of the technical team and balancing of shared technical resource pool. Identification and resolution of internal and external defects. Oversees the successful completion of System Operational and Verification Test (SOVT) and turnover to the sustainment organization. Acts as a primary point of contact for all migration activities and serves as an advocate for the assigned sites. Fundamental understanding of the Open System Interconnection (OSI) Model, TCP/IP, Ports, Protocols and Services (PPS), IT troubleshooting, PXE, basic networking, and IT tools/utilities (e.g., PING, IPCONFIG, IFCONFIG, RDP, SSH, RDP, Telnet, etc.). Develop and implement solutions to increasingly complex problems, utilizing ingenuity, thoroughness, and practicality; performs work with minimal direction or oversight. Ability to define, implement, and maintain project process and guidance related to migration activities. Ability to manage migration activities at multiple sites simultaneously. Experience managing project scope, cost, and schedule; identification of changes; and development and routing of change requests.

Arlington County, Va, Us

Plans studies and analysis of hardware/software to ensure requirements are accomplished in a cost effective and efficient manner. Performs security control assessments as part of the systems' continuous monitoring plan. Attends and participates in conferences, special projects, and meetings with operating personnel from user activities and higher headquarters on new applications development methods, operational requirements, standards changes, and policies. Conducts feasibility studies preliminary to application system changes or proposed changes in equipment to meet special requirements, by evaluating the benefits of various equipment configurations. Performs as the primary capability developer for the Directorate concerning C4I future requirements. Studies, reviews, and analyzes supported organization mission plans and operations to decide current and future information systems requirements, i.e., requirements for information systems, equipment, facilities, supplies, personnel, and funds. Ensure compliance with DoD Instruction 8510.01(Risk Management Framework), DoD Instruction 8500.01 (Cybersecurity), and NIST Special Publication 800-53 REV4. Reviews and evaluates risk analysis and security accreditation preparation for existing computer systems and provides methods of reporting and correcting IT security violations or breakdowns.

Mclean, Virginia, Us

Serves as the Information Technology Help Desk Manager for By Light Professional IT Services LLC. And the NEC (Network Enterprise Center) for the Fort Benning, GA installation, maintaining the highest possible availability rate in managing 12,000+ automated computing assets, supporting 10,000+ end users for unclassified and classified systems. Supervise over 20 Information Technology Technician’s, 5 contractor desktop technicians, 14 direct support technicians and 3 Imaging Technicians. Selected as the SME (Subject Matter Expert) to represent the Desktop Support team, Imaging Team and required to provide updates or changes needed to the proposed CCB (Configuration Control Board) items and act on items that require Desktop Support actions. Selected to provide IT Management support in absence of site supervisor; recognized by Program Manager and the NEC Director as the “go-to” technician to assist with VIP and high priority work orders. Scheduled installation of new software and operating systems to limit the impact on the customer providing maximum availability and integrity of the end user system. Mapped printers to Non-Secure Internet Protocol (NIPR) and Secure Internet Protocol Router (SIPR) and JSOC Information Automated Network (JIANT) machines; assisted with print spooler and print server issues. Manage print servers in NIPR, SIPR and JIANT environments. Hands-on work experience in support of installations, repair, and troubleshooting of computers and networking components.

Reston, Va, Us

Responsible for providing superior customer service and technical support to the military and government end users across Fort Benning while representing NCI Information Systems, Inc. and the NEC (Network Enterprise Center). Manage VTC equipment on multiple domains, to include scheduling and connecting conference calls for several off-site locations. Troubleshoot customer’s issues in a fast paced, environment resolving hardware and software problems. Install, upgrade, maintain, optimize and troubleshoot the operating environment to increase the efficiency and availability of system resources to the users. Travel to various network sites to set up systems, install new workstations / network components, procure resources and establish procedures for the users and other administrators at the NEC. Utilized Remote Desktop (RDP) and DameWare for user configuration and troubleshooting. Manage network accounts for users, computers, groups and organizational units through Active Directory (AD) to include creation, deletion, movement and permission assignment both the Non-Secure Internet Protocol (NIPR) and Secure Internet Protocol Router (SIPR) environments. Troubleshoot and diagnose network outages and system/software failures. Make continuous impromptu corrections to resolve security violations and revamp poor practices. Created over 200 user accounts in one month; drastically reducing the number of open tickets for the Active Directory department. Integral member of the Active Directory team; worked closely with the U.S. Army government employees to develop processes and procedures for running scans and queries; provide direction for newly developed TTP (Task Training Plan) in accordance with the implemented RMF (Risk Management Framework) standards with regards to cleaning up the Active Directory structure at Fort Benning.

Arlington, Virginia, Us

Supervised four administrative personnel. Managed 20+ automated computing assets supporting 20+ end users for unclassified and classified systems that included command websites and SA functions. Provided daily assistance to Company Commands in all computer security, physical security, and other measures safeguarding the force. Managed and maintained certification and training of company to ensure personnel and mission readiness. Consulted with and advised company command of current and future cybersecurity threats and risks. Solved common windows issues without re-installing OS, unless absolutely necessary. Troubleshoot and fixed Word, Excel and Outlook and other Microsoft Office 365 products. Managed inventory of returned and re-imaged ready-to-deploy computers. Performed desktop hardware and applications technical support for company commands. Trusted with over $2,000,000 in unit equipment ranging from tool kits to several mission-essential vehicles. Provided technical support for network mapping, driver updates and software installs and connectivity setup, configuration and troubleshooting.

Arlington, Virginia, Us

Served as a point of contact for end users for support and maintenance within the organization's desktop computing environment. Provided troubleshooting and repair of all information and telecommunication services. Installed, assembled and configured computers, monitors and peripherals, along with hardware and software and e-mail. Assisted users with account password procedures, resets and other account related issues. Troubleshot Common Access Card (CAC) issues related to computer log-on failures. Provide technical guidance and instruction to users and other Information Technology (IT) Specialists. Assisted with overall access security to highly sensitive systems. Scheduled installation of new software and operating systems to limit the impact on the customer providing maximum availability and integrity of the end user system. Mapped printers to Non-Secure Internet Protocol (NIPR) and Secure Internet Protocol Router (SIPR) and JSOC Information Automated Network (JIANT) machines.

Provided network communications supporting more than 100 credit card processing personnel as well as communicating with the Internal Resource Network (IRN). Supervised and led the daily efforts to effectively accomplish daily duties achieving superior results from superiors. Managed network and systems supporting 3,000+ business owners. Acted as Lead Technical Network Communications Advisor to senior leadership, with accountability for responsible for operations of networks supporting both business owners and sales department employees. Ensured antiquate Data Center environment (racking & stacking gear, cable management, hot & cold aisles) in experimental environment. Maintained/upgraded facility and network infrastructure consisting of a combination of fiber optic and CAT-5e twisted-pair cable, Cisco series switches and patch panels. Supervised configuration of various models of Cisco series routers to provide optimal routing of internal and external network traffic. Ensured system availability, functionality, integrity, and efficiency; installed and integrated system fixes, updates and enhancements. Recognized as a Subject Matter Expert (SME) on all Information Technology related material. Was constantly relied on to present situational briefings on theater IT and Tactical communications matters to business owners, management, and sales teams.