Brandon Moore Email and Phone Number
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Digital Innovation | HyperGrowth Driven | Technical EvangelistI am driven by innovative technology and ideas, those that change the way people think and function. I thrive off the ability to work collaboratively with the people around me, to strategise and to drive success through meaningful engagements. Throughout my career, I have focused on helping my clients see results and outcomes by understanding the challenges they face. I excel in times of ambiguity and always seek to understand the root cause of any situation, to come up with solutions that will benefit my team, organisation and ecosystem as a whole. Through my work, I have ensured business continuity by developing high quality customer solutions, those that improve operational efficiency and ensure long term success of the customer. My skills include expertise in Data-Driven Customer Engagement, Digital Transformation, Technical Strategy and Business Procedures. Backed by a Bachelor in Information Technology, specialising in Enterprise Systems and Digital Transformation.
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Principal Customer Success Manager - Apac And EmeaKasadaSydney, Nsw, Au -
Senior Customer Success ManagerKasada Mar 2021 - PresentNew York, New York, Us
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Senior Customer Success Manager (Enterprise)Safetyculture Dec 2019 - Mar 2021Surry Hills, New South Wales, Au- Responsible for the management of a portfolio containing the business's largest and top priority accounts (High Touch).- Highest achiever globally for growing engagement (MAU) of users. - Driving qualified leads to the Sales team resulting in a record referral quarter of over $50k in revenue. - Development of customer engagement and retention strategies.- High aptitude and experience working with, presenting, and creating relationships with C-Level executives. - Ability to create, and execute an executive customer strategy. - Customer lifecycle planning, and project management of large customer implementations. - Development and execution of a resource plan to scale the Customer Success team. -
Team Lead (Acting), Customer Success ApacSafetyculture Jan 2020 - Mar 2020Surry Hills, New South Wales, Au- Managing the APAC Customer Success team across the Sydney and Manila offices. - Quarterly target setting, and portfolio allocation.- Strategic planning, and effective execution of business objectives. - People operations and management, such as:- OKR Setting- Weekly 1:1's- Career Development Plans- Target Setting- Incentive structure planning and implementation.- Career pathways and development goals.
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Customer Success Manager (Enterprise)Safetyculture Sep 2018 - Dec 2019Surry Hills, New South Wales, Au- Responsible for onboarding, implementing and ongoing quarterly business reviews of enterprise customers. - Responsible for the success of a sales portfolio worth of $2.5> million annual recurring revenue. - Successful uplift of the sales portfolio engagement metric of 22% quarter on quarter. - Developed and implemented a Customer Health Score, the first the company had seen of this metric.- Project management customised to each account.- Responsible for monitoring contraction, churn and engagement for the sales portfolio; and implementing strategies for uplift.- Highly experienced implementing across multiple geographically dispersed data centres. - Working daily with product and engineering teams in product improvements and driving product bug fixes.- Highly experienced in product integrations such as Zapier, MS Flow, Power BI and Tableau via a REST API.- SME for data security, privacy and system architecture.
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Senior Support EngineerSafetyculture Jan 2018 - Sep 2018Surry Hills, New South Wales, Au- The first to establish the role in the company defining the responsibilities, processes and measures for success.- The epitome of advanced customer support and the highest level of technical expertise. - Triage and resolution of the highest customer escalations.- Effective communication with the customer through phone, email and chat; requiring a high standard of interpersonal skills to build rapport. - Working daily with product and engineering teams in product improvements and driving product bug fixes. - Advanced expertise in working with and developing a REST API.- Highly experienced in product integrations such as Zapier, MS Flow, Power BI and Tableau.- Expertise working with Python to develop scripts for customer and business use cases.- Implementing, triaging and support for SSO (SAML, Azure AD, ADFS).- Experience working with AWS Technologies such as but not limited to AWS Cloud, S3, SQS.- Working with customer data across multi-region Data Centres. - Exposure to Go scripting language.
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System AnalystIag Sep 2016 - Feb 2018Sydney, New South Wales, Au- Technical support and administration of enterprise metadata management software.- Technical support for Linux and Windows Server.- Framework development and implementation of Python driven enterprise data security applications.- Liaising and engagement with international companies.- Development of technical process documentation and knowledgebase articles. - Front-End Web Development. - Data Security administration to enterprise database systems. - Experience working in an agile workplace. - Exposure to the data governance processes and the security of data.- Exposure to data privacy, and the national regulatory bodies that govern the way data can be used. -
Genius (Senior Customer Support Technician)Apple Jul 2015 - Aug 2016Cupertino, California, Us- The most senior level of customer support for Apple retail.- A high volume, fast-paced environment requiring high levels of internal dependability. - Responsible for the onboarding, training, upskilling and ongoing mentorship of new starters and existing staff.- Trained to deliver high-quality customer support, within a strict 15-minute session, 32 sessions daily. - Achieved the highest NPS score, and best average session time amongst my peers. - Strict repair deadlines, high level of repair accuracy all whilst maintaining customer satisfaction via email, phone and face-to-face contact.- Verified and trained as an Apple Certified Macintosh Technician (ACMT). -
MentorApple Mar 2015 - Aug 2016Cupertino, California, UsNominated by the store leadership team to take on this important role in addition to my normal duties. Focused on training new staff and ensuring that both new and existing team members are receiving relevant and on the job training, appropriate to their role and future aspirations within Apple.
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Family Room Specialist (Customer Support Technician)Apple May 2014 - Aug 2016Cupertino, California, UsResponsible for customer triaging and troubleshooting of hardware and software issues related to both Mac and iOS devices. Repairing customer devices, with the main goal being to repair customer relationships with the brand. Taking detailed legal notes for company and customer records and processing customer payments and transactions.
Brandon Moore Skills
Brandon Moore Education Details
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University Of NewcastleDouble Digital Media & Entertainment And Enterprise Information Technology
Frequently Asked Questions about Brandon Moore
What company does Brandon Moore work for?
Brandon Moore works for Kasada
What is Brandon Moore's role at the current company?
Brandon Moore's current role is Principal Customer Success Manager - APAC and EMEA.
What is Brandon Moore's email address?
Brandon Moore's email address is br****@****ture.io
What is Brandon Moore's direct phone number?
Brandon Moore's direct phone number is +181678*****
What schools did Brandon Moore attend?
Brandon Moore attended University Of Newcastle.
What skills is Brandon Moore known for?
Brandon Moore has skills like Systems Analysis, Customer Experience, Os X, Information Technology, Git, Amazon Web Services, Linux, Salesforce.com, Digital Transformation, Sales, Customer Retention, Software As A Service.
Who are Brandon Moore's colleagues?
Brandon Moore's colleagues are Mackenzie Etherington, John Thai, Emmanuel Fallancy, Pyae Phyo, Jason Adu, Thomas Floc'h, Ahmad Samkare.
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