BUSINESS OPERATIONS MANAGEMENT | CUSTOMER SUCCESS | FACILITY DEVELOPMENTOPERATING BUDGET | ROADMAP DEVELOPMENT | CHANGE MANAGEMENT | P&L MANAGEMENT• Oversee business functions and end-to-end facility operations of an 80,000 sq. ft. indoor waterpark and a 2 acre outdoor waterpark with a team of 15 department managers• Administer facility of 8 indoor and 3 outdoor bodies of water, 2 kitchen facilities, an indoor & outdoor bar, 9 indoor and 15 outdoor cabanas, with an average of 400K guests & 75K members annually• Lead and direct 2 facility expansions of a 2 acre outdoor waterpark, while establishing a Non-Profit 501(c)3 Sambulance Special Needs Safety Education, while enhancing experience metrics• Earned increased responsibilities based on performance excellence, while handling operations procedures and P&L management• Conduct annual forecasting of capital improvements regarding expansions, new rides, safety needs, and the guest experience, while developing revenue generating strategies & creating synergy• Adapt seamlessly to change and cultivate new promotions to drive guest engagement and long-term retention, while handling all facets of HR requirements, developing initiatives, and ensuring operational functionality• Establish fiscal operating budget and attendance, while developing facility operating policy and procedures during construction and development of the facility and all expansions• Align products, services, and processes with customer requirements to meet revenue objectives and drive profitability, while steering end-to-end business operations and reporting to the corporate office in CA• Engage in executive-level meetings, cash flow management, optimal resource allocation, and labor management, while identifying industry trends, and providing forecasting via in-depth data analysis• Steer capital improvements to enhance facilities through strategic initiatives and roadmap development, while rolling-out new features and functionalities

CONSTRUCTION OPERATIONS MANAGEMENT | TRAINING & DEVELOPMENT | TEAM LEADERSHIPOPERATIONS EXCELLENCE | BUSINESS EXPANSION | VENDOR RELATIONS | FACILITY MANAGEMENT• Achieved business expansion by establishing Standard Operating Procedures (SOPs) for various rides and attractions, while leading operations development and construction initiatives• Administered training & development to elevate performance and aligned day-to-day requirements to achieve operational excellence, while promoting live guest experiences and ensuring optimal safety measures• Negotiated approvals with New Jersey State for a new NJ amusement park opening which was based in the U.K., while serving within a dual leadership role for Sahara Sam's Water Park and Diggerland• Supervised organization operations through coordination and directing activities in alignment with established policies, goals, and objectives, while defining and implementing operations strategy and processes• Monitored performance to proactively identify efficiency issues and proposed solutions; maintained working knowledge across all phases of operations; and coordinated operations support throughout the business• Developed ride safety procedures with the State Department of Community Affairs, while building mutually beneficial vendor relationships for food, retail, and gaming outlets• Collaborated effectively with the CEO in developing, constructing, and opening Diggerland USA in conjunction with full operational control and oversight of Sahara Sam’s• Hired & trained the facility management team, building various facility areas to enhance the guest experience

GUEST SERVICE MANAGEMENT | REGULATORY COMPLIANCE HIGH SERVICE STANDARDS | REVENUE ENHANCEMENT• Adjusted and maintained room rates for 8 different room types, totaling 270 rooms depending on supply and demand, while maximizing revenue for lodging at the resort, and working closely with the sales department• Ensured adherence to and execution of all policies for guest checking in/out to attain excellent guests service standards, while managing guest service and reservation representatives• Maintained ADR for lodge rooms, vacation villas, and luxury cabins, while ensuring that reservation representatives informed potential guests about resort amenities and worked towards booking reservations• Provided upscale guest service experiences for clients throughout their stay; ensured clients were properly greeted upon arrival; and monitored daily bookings• Coordinated luggage collection and storage; oversaw check-in & check-out procedures including reservations and financial transactions; and promptly addressed guests’ requests to ensure overall satisfaction • Analyzed customer feedback from hotel guest-book & online reviews and recommended strategies to improve ratings, while establishing friendly relationships with regular hotel clients• Created customized accommodations and family packages for potential guests

OPERATIONS & PROCUREMENT MANAGEMENT | COST SAVINGS QUALITY IMPROVEMENTS | SAFETY OPTIMIZATION• Re-established company-wide purchasing procedures, saving over $500K within 6 months, while streamlining operations of a 27,000 sq. ft. indoor waterpark with 70 employees• Worked with an outside contractor for 1.5 years in the development of a $100K+ waterpark HVAC air quality improvement project, while organizing workplace emergency safety training program for employees• Mitigated and slashed costs of chemical usage by $5K per year through correct implementation of a chlorine feed system, while cultivating and crafting job descriptions for Lifeguard Trainer and Attendants• Participated in the daily scheduling and operations of swimming pool activities and events, including supervision of lifeguards and other workers, while teaching and supervising various swimming activities

CHEMICAL BALANCE MANAGEMENT | OPERATIONAL EXCELLENCE | POLICIES & PROCEDURES• Ensured proper chemical balance of 5 separate pools and 3 waterslides, while managing 3 supervisors, 4 head guards, and 50-70 lifeguards, thus crafting policies & procedures to maintain operational excellence• Developed and maintained records of operational facility usage; monitored and maintained inventories of pool equipment and supplies; and prepared data and narratives for inclusion in annual reports