Brandon Moore Email & Phone Number

Riverview, FL, US

Boca Raton, Florida, US

Boca Raton, Florida, US

Boca Raton, Florida, US

• BUSINESS OPERATIONS MANAGEMENT | CUSTOMER SUCCESS | FACILITY DEVELOPMENTOPERATING BUDGET | ROADMAP DEVELOPMENT | CHANGE MANAGEMENT | P&L MANAGEMENT
• Oversee business functions and end-to-end facility operations of an 80,000 sq. ft. indoor waterpark and a 2 acre outdoor waterpark with a team of 15 department managers
• Administer facility of 8 indoor and 3 outdoor bodies of water, 2 kitchen facilities, an indoor & outdoor bar, 9 indoor and 15 outdoor cabanas, with an average of 400K guests & 75K members annually
• Lead and direct 2 facility expansions of a 2 acre outdoor waterpark, while establishing a Non-Profit 501(c)3 Sambulance Special Needs Safety Education, while enhancing experience metrics
• Earned increased responsibilities based on performance excellence, while handling operations procedures and P&L management
• Conduct annual forecasting of capital improvements regarding expansions, new rides, safety needs, and the guest experience, while developing revenue generating strategies & creating synergy

West Berlin, NJ, US

• CONSTRUCTION OPERATIONS MANAGEMENT | TRAINING & DEVELOPMENT | TEAM LEADERSHIPOPERATIONS EXCELLENCE | BUSINESS EXPANSION | VENDOR RELATIONS | FACILITY MANAGEMENT
• Achieved business expansion by establishing Standard Operating Procedures (SOPs) for various rides and attractions, while leading operations development and construction initiatives
• Administered training & development to elevate performance and aligned day-to-day requirements to achieve operational excellence, while promoting live guest experiences and ensuring optimal safety measures
• Negotiated approvals with New Jersey State for a new NJ amusement park opening which was based in the U.K., while serving within a dual leadership role for Sahara Sam's Water Park and Diggerland
• Supervised organization operations through coordination and directing activities in alignment with established policies, goals, and objectives, while defining and implementing operations strategy and processes
• Monitored performance to proactively identify efficiency issues and proposed solutions; maintained working knowledge across all phases of operations; and coordinated operations support throughout the business

US

• GUEST SERVICE MANAGEMENT | REGULATORY COMPLIANCE HIGH SERVICE STANDARDS | REVENUE ENHANCEMENT
• Adjusted and maintained room rates for 8 different room types, totaling 270 rooms depending on supply and demand, while maximizing revenue for lodging at the resort, and working closely with the sales department
• Ensured adherence to and execution of all policies for guest checking in/out to attain excellent guests service standards, while managing guest service and reservation representatives
• Maintained ADR for lodge rooms, vacation villas, and luxury cabins, while ensuring that reservation representatives informed potential guests about resort amenities and worked towards booking reservations
• Provided upscale guest service experiences for clients throughout their stay; ensured clients were properly greeted upon arrival; and monitored daily bookings
• Coordinated luggage collection and storage; oversaw check-in & check-out procedures including reservations and financial transactions; and promptly addressed guests’ requests to ensure overall satisfaction

US

• OPERATIONS & PROCUREMENT MANAGEMENT | COST SAVINGS QUALITY IMPROVEMENTS | SAFETY OPTIMIZATION
• Re-established company-wide purchasing procedures, saving over $500K within 6 months, while streamlining operations of a 27,000 sq. ft. indoor waterpark with 70 employees
• Worked with an outside contractor for 1.5 years in the development of a $100K+ waterpark HVAC air quality improvement project, while organizing workplace emergency safety training program for employees
• Mitigated and slashed costs of chemical usage by $5K per year through correct implementation of a chlorine feed system, while cultivating and crafting job descriptions for Lifeguard Trainer and Attendants
• Participated in the daily scheduling and operations of swimming pool activities and events, including supervision of lifeguards and other workers, while teaching and supervising various swimming activities

• CHEMICAL BALANCE MANAGEMENT | OPERATIONAL EXCELLENCE | POLICIES & PROCEDURES
• Ensured proper chemical balance of 5 separate pools and 3 waterslides, while managing 3 supervisors, 4 head guards, and 50-70 lifeguards, thus crafting policies & procedures to maintain operational excellence
• Developed and maintained records of operational facility usage; monitored and maintained inventories of pool equipment and supplies; and prepared data and narratives for inclusion in annual reports