• Perform complex sales related duties to receive mortgage leads, convert them into committed applications, and assist as needed to bring the application to a funded/closed/booked transaction. • Effectively convey programs and products to consumers. Explain and educate consumers on the mortgage/refinance/purchase origination process, relaying the prospects and benefits of products, the competition, and the overall environment. Market products and programs, selling the consumer of the benefits of the product and program compared to the competition and given the marketplace. Suggest new programs that will broaden the current product grouping; arrange and conduct sales information presentations, including competition feedback, alternative methods of gaining consumer commitment, and successful sales tactics. • Verify the application calculations for underwriting purposes, including Loan to Value Calculations, Debt to Income Ratios, Length of time at Residence, Length of time with Employer, Disposable Income, etc. Resolve loan qualification problems with the consumer prior to application submission. Provide complete application information for the processing of the application through a highly automated loan origination and pricing system. • Coordinate consumer’s activities to initiate a committed application, and explain the online, highly automated origination process to clearly establish expectations. Respond to and resolve consumer questions and inquires, acting as a liaison between lender and consumer.• Coordinate and develop lead pipeline management activities within a contact management system. Continually manage and update sales related activities within the CMS for appropriate sales related reporting and management.

• Developed member relationships to increase member retention.• Helped coach four new team members onbanking policies and procedures.• Assessed over 1000 member financial needs per month to offer appropriate products.

• Advised & educated members on a full range of products/services, such as money market accounts, checking accounts, CD’s, IRA’s, personal loans, and Trust accounts.• Contributed to the branch reaching 150% of their investment goal in 2011.

• Opened over 25 new membership accounts each month.• Consistently reached over 100% of my monthly sales goals.