-Orders, obtains, and utilizes credit reports and other applicable credit history information. -Per compliance and banking regulations, assists with credit card and small business applications, credit decision process, and servicing existing customers.-Responds to telephone, written, and other inquiries regarding account balance, interest rates, charges, statement requests, and other requests. -Communicates with customers as needed, obtaining information, explaining credit decisions, and other related issues.

• Employee-facing role overseeing a team of 100+ bankers via live chat support, compliance(call) review, and one-on-one coaching. • Develop colleagues by being a mentor providing resources, advice, and quality assurance call reviewing.• Acts as a point of escalation for resolving colleague inquiries and determining solutions that are most suitable for multifaceted concerns. • Account management, billing, and processing while providing exceptional customer service. • Deliver financial advisory through first-call resolution for customers while adhering to compliance policies and hitting key goals.

• Client-facing role tasked with creating responsive and level-headed support for inbound calls as both a remote banker and liaison between departments.• Account management, billing, and processing while providing exceptional customer service. • Delivers financial advisory through first-call resolution for customers while adhering to compliance policies and hitting key goals.• Gathers and analyzes data to identify and solve intricate problems and escalates as needed.

• Administrative support and “runner” duties for OMF executive. Duties included short tasks, status reports/meetings, and aiding the production team during downtime.• Occasionally acting as a liaison, communicating between the OMF team, artists’ management, sponsors, radio, and other special guests. • Supervised and aided station setup for partnered vendors, media tents, sponsors, and activation booths alongside the production team.

• Skilled Labor; sanitization of commercial vehicles such as tractor-trailers, heavy machinery, and utility vans. This included pressure washing, scrubbing, hazardous chemical application, and light-duty plumbing to fix any equipment malfunctions.• Ensured proper safety measures are being met by the team during daily operations.

• Became lead profit generator alongside General Manager. This was done by delivering excellent customer service, product knowledge, and proven sales tactics. • Promotional Marketing, lead generation, key La Fitness sales strategies, and client tracking. • Coordinated events to spread brand awareness by pairing with local shops and venues. .• Led day-to-day operations alongside Operations and General Managers in administrative work, account management, billing, and upgrading membership premiums.

• Skilled Labor; sanitization of commercial vehicles such as tractor-trailers, dump trucks, construction machinery, and utility vans. Throughout the shift checked, adjusted, and handled hazardous chemicals.• Met and exceeded company standard efficiency scores and sales goals.• Was trained by operations staff in managerial duties such as team building, ensuring safety, “quality check inspections,” proper customer service, and sales. Achievements:• On a team of supervisors on the 8am-4pm First shift, the shift's ranking among all Blue Beacon Truck Washes improved. key improvements including sales, and speed of service.• As a supervisor on the 12am-8am Overnight shift, helped team of supervisors improve shift ranking. I was specifically tasked with improving customer service and reduction of "Negative Comment Cards" from frustrated company drivers, and owner operators.

• Key holder, tasked to train new employees, and develop a high-performing staff.• Day-to-day operations such as inventory, loss prevention, daily reports, data entry and customer care. • Maintained member retention through problem-solving, empathy, and delivering a positive image of the "no judgment zone" brand. • Account management, and billing.Achievements:-At team meetings I recieved employee of the month 3 times, for excellent customer service, being a team player, and level headedness in emergencies.