As an Administrative Assistant at Allstate, I collaborate with clients and management to identify and meet their needs, using my skills in data analysis, communication, and customer relationship management. I develop and update spreadsheets and databases to track, analyze, and report on performance and sales data, and I create and maintain databases to record customer data. I also schedule office meetings and sponsor appointments for staff and team members, and I develop strategies to streamline and improve office procedures.I have a Bachelor of Arts in Film/Cinema/Video Studies from Kennesaw State University, which has enhanced my creativity, critical thinking, and storytelling abilities. I have applied these skills to my previous roles as an Insights Lab Specialist and a Resolution Specialist at Allstate, where I tested new systems, conducted quality assurance, explained data trends, led team huddles, coached peers, and handled escalated requests from customers. I am passionate about delivering outstanding results and exceeding expectations, and I am motivated by learning new things and solving problems.